IT Apprenticeship

Durham Cathedral Schools Foundation (DCSF) is a thriving educational community with a long history of providing an ambitious and enriching environment for pupils and staff. Bringing together Chorister School and Durham School, DCSF operates across multiple sites and relies on a robust, secure and reliable IT infrastructure to support teaching, learning and the day-to-day running of the Foundation.

We are looking for an enthusiastic and motivated IT Apprentice to join our IT team and develop practical skills across a broad range of technologies. This is an excellent opportunity for someone looking to begin a career in IT and gain hands-on experience within a busy educational environment.

In this role, you’ll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Support the management, maintenance and security of the organisation’s network infrastructure.
• Monitor network performance and troubleshoot connectivity and infrastructure issues.
• Manage user access, permissions and device security.
• Configure and maintain networking equipment.
• Maintain physical and virtual IT infrastructure.
• Support cloud services and cloud-based technologies.
• Manage and respond to service desk tickets within agreed service levels.
• Produce and maintain technical documentation.
• Assist with network security activities and operational processes.
• Support network operations and system administration activities.
• Gain practical experience with cloud technologies and security management.
• Assist with infrastructure projects and technical improvements.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,600 per annum
• Monday – Friday – 8.30AM – 16.30PM
• 52 weeks per year
• 25 days annual leave plus bank holidays

Desired Qualities, Skills and Knowledge:

• Enthusiasm for technology and IT.
• Strong problem-solving skills.
• Good communication and interpersonal skills.
• Well organised with excellent attention to detail.
• Ability to work independently and as part of a team.
• Commitment to delivering excellent customer service.
• Basic understanding of computer hardware and software.
• Familiarity with Microsoft Windows and Microsoft 365.
• An interest in networking, cybersecurity or cloud technologies.
• Experience using IT equipment within an educational environment.
• A Grade 5/C in English and a Grade 4/C in Maths at GCSE is required for this role.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT