IT Apprenticeship

At Sussex Community Dermatology Service, they don’t just provide dermatology care – they help improve patients’ quality of life through accessible, high-quality community healthcare.

They’re a growing and forward-thinking organisation delivering specialist dermatology services across Sussex, supported by modern technology and a dedicated IT function that keeps everything running smoothly behind the scenes. Their team is collaborative, patient-focused, and always striving to improve systems and services.

They’re an organisation that’s evolving – and they’re looking for an apprentice who wants to grow alongside them.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide first-line IT support via helpdesk, telephone, remote access tools, and in-person assistance
• Diagnose and resolve hardware and software issues across desktops, laptops, and mobile devices
• Configure devices, user accounts, and system access for new starters
• Support Microsoft 365 administration, including user management and basic troubleshooting
• Assist with device management through Microsoft Intune under supervision
• Provide support with basic Microsoft Azure administration tasks
• Manage and update support tickets in line with agreed service levels
• Escalate more complex technical issues to senior team members when required
• Contribute to IT projects such as system deployments, upgrades, and improvements
• Maintain accurate and up-to-date technical documentation
• Travel to business sites to provide on-site support when required

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Grade 5 in English & Grade 4 in Maths at GCSE is required for this programme
• Basic understanding of IT support principles, including hardware and Windows operating systems
• Strong analytical and problem-solving skills
• Effective communication and interpersonal abilities
• A proactive and organised approach to work
• Ability to work both independently and collaboratively within a team
• Willingness to travel between locations as required
• Full UK driving licence and access to a vehicle (essential)
• A genuine interest in IT and a desire to build a long-term career in technology

Salary, Hours & Benefits:

• Salary: £24,785 per year
• Working hours: 37.5 hours per week (Monday to Friday)
• Holiday: 24 days annual leave plus bank holidays
• Fully funded Level 3 IT Support Apprenticeship with Baltic Apprenticeships
• Dedicated study time (one day per week) as part of the apprenticeship programme
• Hands-on experience within a modern IT environment
• Exposure to enterprise technologies including Microsoft 365, Azure, and Intune
• Opportunities to contribute to business-critical IT projects
• Ongoing professional development and clear progression pathways
• Supportive and collaborative working environment within a growing organisation

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. On completion, you’ll be supported to take the next step in your career with further training and progression opportunities.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and build a rewarding IT career.

You’ll gain practical, real-world experience across technical support, device configuration, cloud technologies, and system optimisation — all supported by expert trainers and a structured learning programme.

Training is delivered 100% online, including live sessions, interactive content, and self-paced learning, allowing you to balance work and study effectively while becoming a valued member of the team.

To apply, please submit your CV. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK and hold valid residency status to apply for this apprenticeship.

INDIT