IT Apprenticeship

At Nexus People, we are passionate about connecting the right people with the right opportunities. With nearly 30 years of experience in the UK’s recruitment and logistics sectors, we pride ourselves on delivering innovative, people-focused solutions that support both our clients and our workforce.

We are now looking for a motivated and enthusiastic IT Support Apprentice to join our growing team. This is an exciting opportunity to begin your career in IT within a fast-paced, dynamic business that values development, curiosity, and continuous improvement.

As part of our commitment to investing in people, you will gain hands-on experience supporting our internal systems and users, while working alongside experienced professionals who will guide and mentor you throughout your apprenticeship.

A Typical Day in the Job:

• Provide 1^st line IT support to internal staff and team members via remote support, using Mesh remote access software
• Attending on‑site visits when required, working alongside the Network Site Engineer
• Log, track, and manage support tickets, escalating issues where necessary and monitoring resolutions provided by team members
• Diagnose and troubleshoot hardware, software issues to identify root causes and apply appropriate fixes
• Carry out password resets and setup new starters accounts in line with security and access protocols
• Working with the existing team to develop and streamline a diagnosis and troubleshooting process for staff to follow
• Undertake hardware repairs, replacements and installations including desktops, laptops and handheld devices using the imaging software
• Manage software installations and upgrades, ensuring systems remain secure and up to date

Salary, Hours & Benefits:

• £15,600 per annum
• Mon – Fri – 9 – 5 with 30 min lunch
• Regular company events and team socials
• 20 Days holiday + bank holidays
• Birthday holiday incentive
• Provided a company mobile phone and laptops
• Great progression opportunities

Desired Qualities, Skills and Knowledge:

• Grade 4/C in Maths and 5/C in English
• Good customer service skills – experience beneficial
• IT/Networking understanding – beneficial
• Resilient and able to work under pressure
• Eager to learn
• Can-do attitude

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

 Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT