Junior Data Admin Apprenticeship

This is an exciting opportunity for you to join a growing company, based in Nottingham in the UK – a city with a rich history associated with the cycling industry.

Their busy on-site warehouse is the hub for all their UK bike servicing and deliveries, being industry specialists they are passionate about every experience customers have. They want to revolutionise athletes, from the very elite to the every day, and transform their training.

You will join this team as a Level 3 Data Administration Apprentice. As part of this role, you'll be at the forefront of providing expert customer sales and service support across multiple channels, including telephone, email, and live chat. You'll have the opportunity to not only assist customers but also identify and capitalise on additional sales opportunities. From coordinating quality control and service requests to reporting trends and escalations, you'll play a crucial role in ensuring customer satisfaction and operational efficiency.

In addition to this, you'll enjoy a range of benefits, including an indoor bike on loan for your home, a relaxed culture, support for personal progression, 26 days holiday plus bank holidays, pension and life insurance, a staff discount on accessories, and access to an onsite training zone.

If you're ready to dive into the world of data administration and customer service, this apprenticeship opportunity is perfect for you!

In this role, you’ll work towards your Level 3 Data Essentials Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide expert customer sales and service support via telephone, email and live chat
• Create opportunities to deliver additional sales where appropriate
• Coordinate quality control and service requests from both home and commercial sites
•  Reporting trends and escalations to the line manager, providing resolutions where possible
• Triaging and escalation of customer feedback
• Work closely with the B2B Customer Service team to support when required

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £14,000 per annum
• 08:30 – 16:30 or 09:00 – 17:00 or 09:30 – 17:30
• Monday – Friday
• 30-minute lunch
• A Wattbike on loan for your home
• Relaxed culture
• Support for personal progression
• 26 days holiday plus bank holidays
• Pension and life insurance
• A staff discount on accessories
• Onsite training zone

Desired Qualities, Skills and Knowledge:

• Excellent customer service skills
• Effective communication skills – both written and verbal
• Ability to prioritise, plan and resolve issues quickly.
• Computer literate
• Eager and committed to learning
• GCSE Grade 4 in Maths and English

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective Data Admin Apprentice.   

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.