IT Apprenticeship

At Aspgate, we are passionate about delivering reliable, secure, and innovative IT solutions to businesses across the UK. As an award-recognised managed service provider, we support organisations with everything from day-to-day IT support to cyber security, cloud services, and network infrastructure.

We are looking for a motivated and enthusiastic IT Support Apprentice to join our growing team. This is an exciting opportunity for someone looking to start their career in IT, gaining hands-on experience while working alongside experienced engineers in a fast-paced, customer-focused environment. You will play a key role in supporting clients, troubleshooting technical issues, and helping to keep businesses running smoothly and securely.

A Typical Day in the Job:

• Provide technical support for hardware and software issues, including troubleshooting and resolving problems related to Windows operating systems.
• Assist users with Active Directory management, including user account creation, modification, and deletion.
• Analyse and resolve network connectivity issues using TCP/IP protocols and computer networking principles.
• Perform software troubleshooting to identify and rectify application errors or malfunctions.
• Utilise SCCM for software deployment, updates, and inventory management.
• Maintain documentation of support requests and resolutions using the Remedy ticketing system.
• Collaborate with team members to improve IT processes and enhance user experience.
• Conduct regular maintenance on computer hardware to ensure optimal performance.
• Make administrative changes to Azure M365 environments

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge:

• Grade 4/C in GCSE Maths and Grade 5/C in GCSE English
• Basic understanding of computer hardware
• Proficient in Windows operating systems
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• A proactive approach to problem-solving and a commitment to delivering high-quality support services

Salary, Hours & Benefits:

• £16,000 – £18,000 per annum
• 35 hours a week monday to friday
• On-site parking
• Constant opportunities for personal development

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT