IT Apprenticeship

At bpha, we are proud to be a leading housing association, providing high-quality, affordable homes and building connected communities across the Oxford to Cambridge arc. With over 20,000 homes and a strong commitment to putting people at the heart of everything we do, we play a vital role in supporting local communities and improving lives.

We are now offering an exciting opportunity for an IT Support Apprentice to join our dynamic and forward-thinking IT team. This apprenticeship is designed for someone who is passionate about technology and eager to develop practical skills while contributing to the delivery of reliable, secure, and efficient IT services across the organisation.

As an apprentice, you will gain hands-on experience supporting colleagues across a wide range of systems and technologies, helping to ensure our teams can deliver excellent services to our customers. You will be part of a collaborative, supportive environment where learning and development are actively encouraged, and where your contribution will have a real impact on both colleagues and the communities we serve.

A Typical Day in the Job:

• Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets
• Maintain a high degree of customer Service for all support queries and adhere to all service management processes 
• To ensure that all requests for support are logged in the Service Desk ticket logging system. Promoting all self-service methods to customers
• Ensure that customers are kept up to date during the lifecycle of a ticket or a project task 
• Make sure the Knowledge Database is maintained with the latest procedural documentation on current hardware and software

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Salary, Hours & Benefits:

• £25,877.80 per annum
• Monday to Friday 9-5 or 8-4
• We have a fantastic head office with free parking, access to an onsite restaurant and the space to catch up and collaborate with colleagues across the organisation.
• 28 days annual leave (Bank Holidays are in addition) which rises to 33 days as your length of service increases.
• Enhanced maternity, adoption, shared parental and paternity pay
• Up to five days family emergency leave 
• pension scheme with employer contributions of up to 10%  and life assurance scheme of 48 months of your salary.
• Private health care for all colleagues and have a network of trained mental health first aiders and comprehensive Employee Assistance Programme (EAP) to support colleagues.
• Our colleagues have access to a wide range of learning and development opportunities with bpha

Desired Qualities, Skills and Knowledge:

• Grade 4/C in GCSE Maths and Grade 5/C in GCSE English
• Excellent communication skills – both written and verbal. 
• Ability to follow instructions and work methodically 
• Willingness to learn and ask questions 
• Good organisational skills and attention to detail 

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT