IT Support Apprenticeship

At ITECH Managed Services, they don’t just “fix IT issues” – they keep businesses running.

They’re a growing managed service provider supporting a wide range of clients, including schools and businesses, with everything from day-to-day IT support to infrastructure, security, and project work. Their team is hands-on, fast-paced, and always learning, and they pride themselves on delivering reliable, friendly support that clients can count on.

They’re a company that’s going places – and they want apprentices who want to grow with us.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide first-line IT support via phone, email, remote tools, and the ticketing system
• Log, manage, and resolve support tickets while meeting SLAs and escalating when needed
• Set up user accounts, reset passwords, and support security tools like MFA and antivirus
• Install, configure, and troubleshoot hardware including desktops, laptops, and printers
• Support software installations, updates, and automated deployments using tools like PowerShell
• Assist with network connectivity (wired and wireless) and general IT infrastructure support
• Work alongside senior engineers on projects, including printer deployments and on-site setups

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Grade 5 in English & Grade 4 in Maths at GCSE is required for this programme
• Strong communication skills – confident speaking to people via phone, email, and face-to-face
• A friendly, approachable personality
• Genuine interest in IT and technology
• Eagerness to learn and develop new skills
• Good problem-solving mindset and attention to detail
• Ability to follow processes and technical documentation
• Organised and able to manage tasks effectively
• Team player who can also use their own initiative
• Basic understanding of IT (hardware, software, or networks) is beneficial but not essential
• Aspiration to learn to drive within the next 12 months

Salary, Hours & Benefits:

• Salary: £16,000 per year
• Working hours: 37.5 hours per week
• Schedule: Monday to Friday, 9:00am – 5:00pm
• Holiday: Standard annual leave + bank holidays
• Social events and team activities
• Supportive team environment with a dedicated mentor (Leigh)
• Clear progression opportunities after completing Level 3
• Opportunity to gain hands-on experience across multiple areas of IT
• Work with a growing company that offers long-term career development

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.  

INDIT