IT Apprenticeship

Are you passionate about IT and ready to turn that passion into a long-term career?

At ED-IT Solutions Ltd, they specialise in delivering high-quality IT support to Primary Schools across the North West. As their company continues to grow, they’re excited to offer a packaged apprenticeship opportunity where you’ll complete your Level 3 IT Support Apprenticeship followed immediately by Level 4 – giving you a structured, accelerated pathway into a skilled IT career.

This isn’t just an apprenticeship. It’s the start of your professional journey.

Working as part of our expanding team of 7 engineers, you’ll provide 1st and 2nd line IT support to your allocated schools. You’ll become the face of ED-IT Solutions within those schools – building relationships, solving problems, and making a real difference to teaching and learning.

You’ll be mentored closely by Adam and supported by an experienced technical team as you develop your skills.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Deliver 1st & 2nd line IT support to Primary Schools across the North West, becoming the trusted on-site face of ED-IT Solutions Ltd
• Install, configure, upgrade and maintain desktops, laptops, iPads, servers (Windows & macOS) and essential classroom technology
• Support school networks including Microsoft Windows Server, Active Directory, password resets, MFA setup and hybrid cloud/on-prem environments
• Manage cloud platforms, backups (including Veeam), MDM solutions and SharePoint file storage
• Work with deployment tools, troubleshooting systems, PowerShell scripting and security solutions to keep systems running efficiently
• Provide exceptional customer service via Freshdesk, Teams, email, phone and face-to-face support – resolving issues quickly and professionally
• Work towards SLAs while ensuring GDPR compliance, accurate documentation and continuous service improvement

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Passionate about IT
• Eager to learn and develop
• Mouldable and keen to grow within the business
• Customer-focused with strong communication skills
• Internally driven and proactive
• Comfortable working both independently and as part of a team
• A driving licence is required, as you’ll be travelling to schools across the North West (travel support provided).
• Grade 4 in Maths & Grade 5 in English at GCSE is required for this programme

Salary, Hours & Benefits:

• £21,157 – £24,784 (National Living Wage dependent on age)
• 37.5 hours per week
• Monday–Thursday: 8:30am – 5:00pm
• Friday: 8:30am – 4:30pm
• 20 days holiday + Bank Holidays
• Christmas to New Year shutdown (1 week)
• Company pension
• Company events
• Free or subsidised travel

This is a packaged apprenticeship programme:

🎓 Complete your Level 3 IT Support Apprenticeship

➡ Progress directly into

🎓 Level 4 Network Engineer Apprenticeship

They are committed to long-term development and creating skilled IT professionals within their business.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT