IT Apprenticeship

Start your career in IT with The Active Learning Trust!

The Active Learning Trust is seeking a motivated and enthusiastic IT Apprentice to join its growing IT service. The Trust is a values-led organisation committed to delivering high-quality education across a family of schools in Cambridgeshire and Suffolk. As part of the Trust, the apprentice will play an important role in supporting the technology that enables staff and students to succeed. The Trust promotes a collaborative culture focused on development, innovation, and continuous improvement.

This role is ideal for an individual with a genuine interest in IT and technology who is eager to begin a career in the industry. The Trust is looking for someone with a positive and resilient attitude, who enjoys problem-solving and is motivated to learn and develop new skills. The successful candidate will be enthusiastic about technology and committed to building a long-term career in IT.

The apprentice will work alongside a supportive and experienced IT team who will provide guidance and mentoring throughout the programme. The team environment is friendly and encouraging, helping the apprentice to build confidence while developing practical technical skills.

As part of the apprenticeship, structured training will be delivered by Baltic Apprenticeships, including dedicated two-day training blocks approximately every 4–6 weeks. This training will support the apprentice in developing both technical knowledge and workplace skills alongside their day-to-day responsibilities.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide first-line technical support to internal and external users, diagnosing and resolving routine and non-routine IT issues.
• Assist customers and staff with IT systems, applications, and devices to ensure effective day-to-day operation.
• Monitor and maintain IT systems and platforms to maximise system performance, productivity, and user experience.
• Troubleshoot hardware, software, and connectivity issues across desktops, laptops, and mobile devices.
• Support users with network connectivity issues, including wired (Ethernet) and wireless (Wi-Fi) connections.
• Assist with the setup, configuration, and deployment of new IT equipment and devices.
• Gain practical experience working with cloud technologies as services are migrated from on-premises systems to cloud platforms.
• Work alongside senior IT staff to develop technical skills and knowledge.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Ability to work independently and take responsibility for assigned tasks.
• Professional and reliable approach to work, contributing to a productive working environment.
• Positive and resilient attitude when dealing with technical challenges or difficult situations.
• Calm and patient approach when supporting users and resolving issues.
• Good problem-solving skills with a logical approach to troubleshooting.
• Organised and methodical working style, with attention to detail when diagnosing and resolving issues.
• Genuine interest in building a long-term career in the IT industry.
• Good communication skills when working with colleagues and supporting users.
• Grade 4 in GCSE Maths & Grade 5 in GCSE English.

Salary, Hours & Benefits:

• £25,786 per annum.
• 8am-4pm Monday to Thursday, 8am-3.30pm on Fridays.
• 25 days annual leave.
• VivUp employee benefit system.
• Cycle to work scheme.
• Local government pension.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

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