IT Apprenticeship

Empower Learning Academy TRUST is seeking a motivated and enthusiastic Level 3 IT Support Apprentice to join our dynamic and forward-thinking team. This is an exciting opportunity for an aspiring IT professional to gain hands-on experience while supporting the technology that underpins teaching, learning, and operational excellence across our Trust.

At Empower Learning Academy TRUST, we are committed to developing talent, fostering innovation, and creating an inclusive environment where both our learners and staff can thrive. If you are passionate about technology, eager to learn, and ready to begin your career in IT within a supportive educational setting, we would love to hear from you.

A Typical Day in the Job:

• Provide first-line IT support for hardware, software, and applications across the Trust.
• Log, track, resolve, or appropriately escalate support requests within agreed SLAs using the Helpdesk/SharePoint system.
• Carry out routine maintenance of IT equipment, systems, printers, and projectors.
• Maintain and update the IT asset register for all supported hardware.
• Monitor, report, and act on IT security breaches in line with Trust policy.
• Identify and implement preventative maintenance requirements to minimise downtime.
• Support the secure storage, stock control, and ordering of IT equipment and consumables in line with Trust procedures.
• Work collaboratively with Central IT Support colleagues to ensure effective workload distribution and service delivery.
• Assist the Head of IT Operations and Support with operational reporting, documentation, and ongoing IT improvements.
• Participate in performance management, undertake annual CPD, support cross-training within the team, and uphold the Empower Learning Academy TRUST Vision, Mission, and Values.

Salary, Hours & Benefits:

• 20,365.88 per annum
• Monday – Friday 8am to 4pm
• 22 days annual leave plus bank holidays
• 45mins lunch break
• Cycle to work scheme
• Local Government Pension Scheme
• Employee Assistance Programme, including telephone GP, Counselling, and Legal Advice

Desired Qualities, Skills and Knowledge:

• Grade 4/C in Maths and 5/C in English
• Passion for IT
• Good communication skills
• Excellent customer service
• Organisational skills
• Enthusiastic and willing to learn

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

 Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT