IT Apprenticeship

Ascom, a global leader in healthcare ICT and mobile workflow solutions, is seeking a dedicated IT Support Apprentice to join their team. At Ascom, their vision is to close digital information gaps, enabling the best possible decisions—anytime and anywhere. Their mission is to deliver mission-critical, near real-time solutions for highly mobile, ad hoc, and time-sensitive environments.

As an IT Support Apprentice, you will be the first line of support, handling remote support requests, managing tickets, and providing assistance with hardware and software configurations. This is an exciting opportunity to gain hands-on experience in a dynamic environment where your contributions will directly impact the delivery of critical services. If you're ready to learn and grow in a company that values innovation and excellence, this apprenticeship is the perfect entry point into the world of IT support.

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• First Line Support: Act as the initial point of contact for IT-related issues, providing prompt and effective support to end-users.
• Remote Support: Deliver remote technical assistance to clients, guiding them through issue resolution and ensuring their systems and applications are functioning correctly.
• Handling Tickets: Manage and prioritise incoming support tickets, ensuring all issues are logged, tracked, and resolved within agreed service levels.
• Hardware & Software Support: Provide comprehensive support for a wide range of hardware and software, including installation, troubleshooting, and maintenance.
• Configuring Hardware and Software: Configure and install hardware and software according to company standards and user requirements.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £20,000 per annum
• Monday to Friday 8.30 to 4.30
• 24 days annual leave + bank holidays
• Private healthcare
• Wellbeing package worth £300 per annum
• Opportunities to participate in training and progress in your career

Desired Qualities, Skills and Knowledge:

• Grade 4 in Maths and 5 in English is essential for this role
• Customer Service Experience
• Keen attention to detail
• Problem solving abilities
• Must be able to work independently or as part of a team
• Good communication skills

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.