IT Apprenticeship

Ready to kickstart your IT career with the support and guidance you need to thrive? Advantis Credit Limited is excited to offer a fantastic opportunity for an ambitious individual to begin their career as an IT Support Apprentice within a professional and forward-thinking organisation. Advantis Credit Limited is a leading credit management company, working with some of the UK’s largest and most recognisable brands to deliver ethical, customer-focused financial solutions.

As an IT Support Apprentice, you’ll gain hands-on experience supporting colleagues across the business with their day-to-day IT needs, learning about hardware, software, systems, and troubleshooting in a real-world corporate environment. You’ll work closely with experienced IT professionals who will support your development and help you build a strong foundation in IT support.

If you are a hard-working, enthusiastic individual with a passion for technology and problem-solving, apply now to join Advantis Credit Limited and take the first step in an exciting IT career. In this role, you’ll work towards your IT Support Level 3 Apprenticeship, developing both your technical expertise and professional skills along the way.

A Typical Day in the Job: 

• Working as a first line service desk engineer, answering telephone calls and responding to tasks via other channels.
• Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and other channels.
• Utilising a ticketing system to create, log and rectify a range of IT issues
• Configuring mobile phones, laptops, PCs and other hardware components.
• Installation of software for new and existing users
• Onboarding new employees through the creation of accounts and deployment of hardware
•  Keeping our asset database up to date
• Procuring equipment from our suppliers

Salary, Hours & Benefits:

• £20,000 – £24,000 per annum
• Working hours will be Mon-Fri 9am to 5:30pm, after suitable training and induction period the role will require shift rotations which include Mon-Friday 7:30am to 4pm, Mon-Fri 10:30am to 7pm and one in 4 Saturday shift from 8am to 1pm.
• Gym membership contribution of £20 per month
• A great location with free onsite parking and a short walk from Stoke-on-Trent train station
• Our Rewards Platform providing shopping discounts and savings on eating out and entertainment

Desired Qualities, Skills and Knowledge:

• Grade 4/C in Maths and 5/C in English
• Good knowledge in administration of Microsoft o365 
• Experience of focusing on providing excellent customer service
• Capacity to work effectively whilst remaining calm under pressure
• Good written and verbal communication skills
• Willingness to learn, keen interest in learning new technologies

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

 Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT