IT Apprenticeship

Hubtel IT is offering an exciting opportunity for an IT Apprentice to begin their career within a supportive and experienced team!

Hubtel IT is a trusted Managed Service Provider based in the West Midlands, with over 20 years’ experience delivering high-quality IT support, telecoms and managed print solutions to businesses, charities, schools and organisations across the region.

The company is looking for an enthusiastic individual with a positive approach, a strong willingness to learn, and the confidence to give things a try. No previous technical experience is required as Hubtel IT believes technical skills can be taught, as long as the apprentice brings the right attitude, curiosity and commitment to providing excellent customer service. The successful candidate will work alongside a friendly and supportive team who are always willing to share knowledge and offer guidance.

The IT Apprentice will receive structured training through Baltic Apprenticeships, including 2-day training blocks every 4–6 weeks, alongside hands-on experience in the workplace. This combination of practical learning and formal training will help build a strong foundation for a long-term career in IT.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Assist with day-to-day IT security processes, including password resets, creating and managing user accounts, processing leavers, enabling anti-virus protection, applying BitLocker encryption, and supporting multi-factor authentication.
• Support the creation and implementation of basic security controls such as group policies and access management.
• Interpret and follow technical documentation including supplier documentation, knowledge base articles, setup guides, security policies, and internal systems such as password managers and SharePoint.
• Log, update, and manage support requests using ticketing systems such as Autotask and Halo, ensuring accurate documentation and a clear audit trail.
• Support service level agreements (SLAs) by responding to tickets promptly and escalating issues when required.
• Provide technical support to internal users and external customers via phone calls, emails, face-to-face interactions, and ticketing systems.
• Assist with troubleshooting IT issues using tools such as Command Prompt, PowerShell, Task Manager, and Performance Monitor.
• Install, configure, and upgrade computer hardware including hard drive replacements, building new PCs, and adding RAM.
• Support the setup and maintenance of network hardware such as routers, switches, and Wi-Fi access points.
• Gain an understanding of wired and wireless networks and support network-connected devices such as servers, switches, and access points.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Analytical mindset with the ability to think logically and problem-solver.
• A proactive “get up and give it a try” attitude and willingness to learn.
• Clear and confident communication skills, both verbal and written.
• Positive, professional approach when dealing with others.
• Customer service experience is a significant advantage, demonstrating empathy and people skills.
• Comfortable asking questions and seeking feedback to improve.
• Reliable, motivated, and eager to develop new skills.
• Team-oriented with the ability to work well with a range of people.
• Grade 4 in GCSE Maths & Grade 5 in GCSE English.

Salary, Hours & Benefits:

• £17,000-£21,000 per annum.
• 8.30pm-5pm Monday to Friday.
• 20 days annual leave plus bank holidays.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT