IT Support Apprenticeship

🚀 IT Support Apprentice

Concorde Cloud Solutions Limited, part of the Concorde Technology Group – one of the UK’s leading technology services and support providers – is looking for an enthusiastic and driven IT Support Apprentice to join their expert team. With over 18 years of experience delivering innovative cloud technology, managed IT services and dedicated support solutions to businesses across the UK, they help their clients Connect, Communicate and Collaborate with confidence.

As an IT Support Apprentice at Concorde Cloud Solutions Limited, you’ll gain hands-on experience in a dynamic technical environment, working alongside seasoned professionals to deliver first-class IT support to our internal teams and valued customers. This apprenticeship is your opportunity to start a rewarding career in technology, building practical skills and industry knowledge from day one.

A Typical Day in the Job:

• Working on the helpdesk and dealing with incoming/outgoing calls, emails and webchats
• Connecting customers network and devices via VPN
• Fixing configuration issues
• Dealing with software and hardware issues
• Passport Resets, Multi Factor Authentication, Antivirus Checks
• Set up network Devices eg Networks new users, phones laptops.
• Upgrade RAM , routers , switches, printers

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Ability to work as a team
• General IT interest
• Working With People
• Grade 4 in GCSE Maths & Grade 5 in GCSE English

Salary, Hours & Benefits:

• £15,600 per annum
• Monday – Friday – Rota 8am-6pm 9am -4:30pm or 9am-5:30pm
• 25 plus ban holiday
• Free parking onsite including EV charging
• Birthdays off work
• Referral schemes
• Regular social events
• Free barista style coffee

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT