IT Apprenticeship

Join Goaco Where an IT Career Takes Off!

Goaco is a global digital transformation and IT services consultancy that works with organisations across the public and private sectors to deliver secure, user-focused, and innovative solutions. From cyber security and cloud services to software development and data & AI, Goaco is driven by people-centred innovation and a strong, inclusive culture built around learning, collaboration, and growth.

Goaco is looking for an individual who is enthusiastic, proactive, and genuinely interested in IT. The ideal candidate will have a strong willingness to learn, a positive attitude, and a desire to build a long-term career in the technology sector. Curiosity, commitment, and motivation are what matter most.

The successful candidate will join a supportive and collaborative team that values teamwork, knowledge-sharing, and personal development. Colleagues work closely together to ensure everyone feels encouraged, supported, and empowered to succeed. Alongside hands-on experience, the role includes structured training and development, with two-day training blocks every 4–6 weeks delivered by Baltic Apprenticeships. This combination of workplace learning and formal training provides the tools, knowledge, and confidence needed to grow and progress within the IT industry.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide first-line technical support to staff and users via phone, email, or in person.
• Log, track, and resolve IT service requests and incidents using the service desk system.
• Troubleshoot basic hardware and software issues with guidance from senior team members.
• Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.
• Help maintain accurate IT documentation and inventory records.
• Escalate unresolved issues to the appropriate support team as needed.
• Learn and follow IT policies, procedures, and security standards.
• Participate in training and development opportunities as part of your apprenticeship.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• A keen interest in IT and technology.
• Good communication and interpersonal skills.
• A logical and methodical approach to problem-solving.
• Willingness to learn and take direction.
• Ability to work effectively both independently and as part of a team.
• Basic knowledge of Microsoft Office and Windows operating systems (desirable but not essential).
• Grade 4 in GCSE Maths & Grade 5 in GCSE English.

Salary, Hours & Benefits:

• £20,000 per annum.
• 9am-5pm Monday to Friday.
• Full support and training throughout your apprenticeship.
• A structured development plan with real-world experience.
• Opportunity to gain an industry-recognized IT qualification.
• Supportive and inclusive work environment.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT