IT Apprenticeship

Are you a tech enthusiast with a passion for problem-solving? Do you dream of a dynamic career where no two days are the same, and your skills make a real impact? Then get ready to ignite your potential with the Cairn Group!

They're not just offering a job; they're offering a launchpad for your IT career. As a Level 3 IT Support Apprentice, you'll be at the heart of their operations, ensuring seamless technology experiences across their diverse portfolio of hotels, bars, and restaurants. Get ready to dive in, learn from the best, and become an indispensable part of their innovative team!

In this role, you’ll work towards your IT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing remote technical support for hardware, software, and network-related issues, complemented by occasional on-site visits to various locations.
• Executing the installation and configuration of new equipment and systems to ensure seamless integration and functionality.
• Diagnosing and resolving IT issues promptly and efficiently, minimising disruption to operations.
• Assisting with the strategic rollout of new technologies across our diverse portfolio of venues.
• Documenting solutions and contributing to the continuous improvement of the internal IT knowledge base.
• Upholding Cairn Group’s commitment to sustainable hospitality practices within all IT operations.
• Proactively identifying opportunities to enhance and optimise IT service delivery.
• Managing all IT-related queries and requests with a constructive, professional, and customer-centric approach.
• Maintaining a highly organised and safe working environment, strictly adhering to all health and safety standards.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £14,507.80 per annum
• Working 37 hours, Monday-Friday
• Financial Flexibility with Wagestream: Gain greater control over your earnings. Our partnership with Wagestream allows you to track your pay in real-time, access a portion of your earned wages when needed, build savings, and receive expert financial guidance – all accessible instantly.
• Exclusive Hotel Stays: Enjoy discounted stays across our diverse portfolio of hotels. Treat yourself, friends, or family to a well-deserved break and experience our renowned hospitality firsthand.
• Dining & Wellness Perks: Indulge with generous discounts on food and beverages at our hotels, bars, and restaurants. Additionally, benefit from exclusive offers at our luxurious spas and leisure clubs, prioritizing your self-care and relaxation.
• Lifestyle & Entertainment Savings: Access a wide range of exclusive discounts on retail, cinema tickets, and various leisure activities, enhancing your personal and family experiences.
• Commitment to Career Growth: We are deeply invested in your professional development. From structured apprenticeship programs to leadership training, we provide clear pathways and support to help you acquire new skills, cultivate your talents, and achieve your career aspirations within the Cairn Group.
• Recognizing Excellence: Your dedication doesn't go unnoticed. Through our monthly Superstar Awards, we celebrate and reward team members who consistently embody our values and deliver exceptional hospitality.
• Long-Service Recognition: We appreciate your loyalty. Celebrate significant milestones with us, starting from just one year of service, and enjoy additional annual leave as a token of our gratitude for your commitment.
• Referral Bonus Program: Bring talented individuals to our team and earn a bonus when your recommended friends successfully join the Cairn Group.
• Comprehensive Wellbeing Support: Your well-being is paramount. Access our confidential Employee Assistance Programme 24/7, offering support and resources whenever you need it. We also provide compassionate bereavement leave to ensure you have the necessary time and support during challenging moments.
• Future Planning: Secure your financial future with access to our robust company pension scheme, designed to help you build long-term security.
• Year-Round Engagement: Participate in exciting incentives, engaging challenges, and receive surprise perks throughout the year, making your journey with Cairn Group even more rewarding.

Desired Qualities, Skills and Knowledge:

• A Tech Enthusiast: Your eyes light up at the mention of new gadgets, software, or network solutions. You’re passionate about IT, technology, and genuinely love the thrill of solving problems.
• A Great Communicator: You enjoy helping people and have a knack for explaining complex tech in a way that makes sense to everyone, no matter their technical background.
• Eager to Learn: You're naturally curious, proactive in seeking out new information, and genuinely excited to build new skills and knowledge on the job.
• Organised and Reliable: You're a master of managing your time, and you complete tasks with accuracy and attention to detail. You're someone we can count on!
• Mobile and Motivated: You're open to visiting our sites when needed and ideally have access to transport or are working towards obtaining a driving licence. Your motivation to get stuck in is key!
• Ready to Grow: You've successfully completed your GCSEs in English (at a grade 5/C or above) and Maths (at Grade C/4 or above) and you're ready to build a rewarding and exciting career in IT.

 Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT