IT Apprenticeship

IT Support Apprentice – PT Cyber Security Solutions

Are you looking to start a career in IT with hands-on experience in a fast-growing cybersecurity and IT solutions company? PT Cyber Security Solutions is offering an exciting IT Support Apprenticeship where you will gain valuable skills in IT support, troubleshooting, and client service.

At PT Cyber Security Solutions Ltd, they specialise in protecting organisations from digital threats and keeping IT systems running smoothly. They offer tailored Cyber Security Services alongside day-to-day IT support, making them a trusted partner for schools and small businesses in the region. Their core services include cybersecurity and risk protection, on-site and remote IT support, hardware and software installation and maintenance and troubleshooting and technical support. They support primary schools across North Wales and Merseyside, a multi-academy trust including primary, high school and sixth form college sites and a small number of local businesses.

Their head office and technical based is located in Deeside, North Wales. This is where you'll complete your initial training and become familiar with their systems and processes. They provide on-site support across Liverpool (L1 area) and the wider Merseyside region, where you'll work closely with clients, primarily in school settings. You'll start by spending most of your time in Desside to train, meet the team and learn their systems. As you gain confidence and skills you'll take on more on-site responsibilities, often at school sites or local business premises across the Liverpool and Merseyside area.

A Typical Day in the Job:

• Providing first-line technical support to clients via phone, email, and on-site visits.
• Assisting in maintaining, monitoring, and updating IT systems to ensure smooth and secure operations.
• Helping with the installation and configuration of IT equipment and software.
• Diagnosing and fixing technical problems, escalating complex issues when needed.
• Maintaining accurate records of support requests and solutions in our ticketing system.
• Ensuring every client interaction is positive and professional.
• Taking part in training sessions and workshops to boost technical skills and knowledge.
• Traveling to client sites across Merseyside to provide on-site support.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills, and Knowledge:

• A strong interest in IT and problem-solving.
• Basic understanding of computer hardware, software, and networking principles.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and a proactive approach.
• Ability to work well in a team and independently when required.
• A passion for technology and a strong desire to grow in the IT field.
• A positive, proactive attitude with a good sense of humour.
• A full UK driving licence is required due to the nature of the role.
• A Grade 4/C in GCSE Maths and a Grade 5/C in GCSE English is required for this role.

Salary, Hours & Benefits:

• £15,000 to £18,000 per annum.
• Monday to Friday, 37.5 hours per week.
• Thorough training programme and opportunities for professional growth.
• Potential for a permanent role upon completion of the apprenticeship, depending on performance.
• Mentorship and support from experienced IT professionals.
• Clear career advancement pathways within PT Cyber Security Solutions.
• A collaborative, inclusive, and supportive work environment.
• Commitment to continuous professional development (CPD) and lifelong learning.
• Promotion of leadership at all levels, encouraging initiative and contribution.
• Long-term career opportunities within the company.
• 28 days holiday, including bank holidays.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance, and setting up virtual environments.

With real-time classes, self-paced learning, and expert trainer support, this programme will give you the confidence and qualifications to thrive in IT.

How to Apply

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with PT Cyber Security Solutions. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

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