IT Apprenticeship

Proman is a global recruitment company that supplies temporary, contract, and permanent workers to clients across various sectors. In the UK, the company employs over 130 people across 17 locations, supporting the placement of approximately 4,000 workers each week.

Proman is currently seeking a passionate IT Support Technical Apprentice to join its dynamic team and contribute to the continued development of its IT infrastructure. The company is committed to nurturing talent that embodies its culture and values while delivering exceptional performance. Recognising that its people are the greatest strength in achieving business goals, Proman takes a distinctive approach to recruitment and places high value on both its culture and workforce.

About the Role

This opportunity is ideal for individuals looking to launch a career in IT. As an IT Support Technical Apprentice, the successful candidate will play a key role in Proman’s technology operations. Responsibilities will include assisting with the maintenance of IT infrastructure, delivering technical support, and helping to ensure data security and privacy. The apprentice will be instrumental in supporting Proman’s strategic initiatives and maintaining efficient and secure IT systems.

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Respond to user queries and issues via phone, email, or in-person
• Troubleshoot and resolve hardware and software problems
•  Assist in the setup and configuration of new hardware and software
• Monitor system performance and report any issues.
• Perform routine maintenance and updates on IT systems.
• Provide support for software updates and patches
• Test and troubleshoot software applications
• Assist in monitoring and responding to security incidents
•  Conduct regular audits of data security practices.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary £ 18,000 Per annum
• Access to Employee Assistance Programme
• Access to Online GP
• Mental Health Support: Access to Free Wellbeing App & Free Counselling Sessions
• Life Assurance 3x Annual Salary
• Discounted Eye Care
• Enhanced Sick Leave
• Enhanced Annual Leave
• Paid Time Off (Birthday Leave, Giving Blood)
• Career Development Opportunities
• Free Onsite Gym
• Onsite Canteen
• Free Parking
• Hybrid Working / Flexible Work Arrangements

Desired Qualities, Skills and Knowledge:

• Understanding of basic IT concepts and terminology.
• Basic knowledge of Microsoft Office Suite.
• Familiarity with Windows operating systems and basic networking concepts is desirable.
• Strong problem-solving skills.
• Good communication skills, both written and verbal
• Ability to work independently and as part of a team.
• High attention to detail and accuracy.
• Strong customer service orientation.
• Grade 4/C in Math's and 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice.

Next Steps:

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.



Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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