IT Apprenticeship

ITC Service is a leading IT support provider based in the Northeast of England, established in 2006. The company has built a strong reputation for delivering high-quality IT solutions to businesses across the UK. ITC Service prides itself on its exceptional client retention rate and industry-leading Net Promoter Score®, reflecting its commitment to outstanding service. The company’s mission is to empower an innovative workplace culture while consistently delivering client success through technology.

ITC Service is seeking an enthusiastic and motivated IT Apprentice to join its growing team. This apprenticeship provides a comprehensive training program designed to develop essential IT skills and industry knowledge. The successful candidate will work alongside experienced IT professionals, gaining hands-on experience in IT support and contributing to various technology projects.

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Answering customer calls and logging and raising tickets
• Fixing PCs, installing software, and troubleshooting issues
• Providing first-line service desk support via telephone and remote access
• Determining compatibility of hardware/software upgrades before implementation
• Utilising PowerShell for various tasks
• Hardware testing (HDDs, SSDs, RAM chips, motherboards, screens)
• Software testing before mass rollout
• Updating systems such as ConnectWise, Microsoft 365 / Azure
• Installing PCs, laptops, thin clients, servers, copiers, and networks

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary £16,000 Per Annum
• 20 days holiday plus bank holidays
• 37.5 hours per week, Monday – Friday, 8am – 5pm
• Located on the Metro line (driving preferred; car parking available on-site)
• Growth opportunities in a rapidly expanding business

Desired Qualities, Skills and Knowledge:

• Proactive, ambitious, and eager to learn
• Excellent communication skills and comfortable speaking with customers
• Strong problem-solving abilities
• Basic knowledge of IT hardware and software
• Grade 4/C in Math's and 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice.

Next Steps:

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.



Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT