IT Support Apprenticeship

An exciting new opportunity has become available in the Warrington area, you will build upon your current skills, gain an industry-recognised qualification, and learn from the experts. 

This establishment is responsible for managing the IT infrastructure for businesses all over the UK, working with computers, servers, cloud technologies & networks. As an apprentice, you will play a pivotal role in providing exceptional & prompt customer support through various communication channels such as email, phone & Teams, in order to resolve technical issues & build new IT systems. 

In this role, you’ll work towards your Level 3 Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Use email, phone & Teams to communicate with customers
• Use the internal monitoring systems to identify & diagnose faults on computers, servers & networks
• Manage multiple support requests through the ticketing system
• Execute tasks such as setting up user accounts, emails & password resets while maintaining confidentiality
• Use remote control software to remotely access computers to resolve faults
• Logging faults with suppliers (eg broadband, mobile, etc) on behalf of customers
• Ensuring all customer technical information is documented & kept up-to-date
• Building new IT systems for customers (eg computers, network equipment, Wi-Fi, etc)
• Adhere to IT best practices, including GDPR compliance, password complexity, and two-factor authentication.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Monday – Friday (37.5 hours)
• £13,500+ Per annum
• 28 Days annual leave
• Birthday incentive – an extra day off!
• Employer pension contributions
• Option to specialise in technologies such as Microsoft Cloud, servers, networks or security
• Annual bonus

Desired Qualities, Skills and Knowledge:

• Excellent customer service skills – experience beneficial
• Great communication skills
• Have a keen interest in IT and can demonstrate this
• Eager to learn
• GCSE Grade 4 in Maths and 5 in English

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.