IT Apprenticeship

Are you eager to kickstart your career in the dynamic world of Information Technology? A leading IT solutions provider in the United Kingdom, is looking for a motivated and tech-savvy individual to join their team as an IT Apprentice. If you're passionate about IT, eager to learn, and ready to embark on an exciting journey, we want to hear from you!

This is a forward-thinking IT consultancy firm with a proven track record of providing innovative and comprehensive IT solutions to a diverse clientele. They pride themselves on their commitment to excellence and dedication to fostering the next generation of IT professionals.

They foster a relaxed and supportive atmosphere that encourages personal and professional growth. They believe in providing on-the-job training, allowing you to expand your skills and knowledge while working in a collaborative team environment.

In this role, you’ll work towards your level 3 IT Support qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing day-to-day IT service support, leveraging your technical expertise to resolve issues and ensure the highest level of customer satisfaction via inbound channels such as telephone and email
• Collaborating with other departments to ensure seamless coordination and delivery of IT services, enabling our clients to leverage technology for their business success
• Staying up to date with industry trends and emerging technologies, recommending improvements and enhancements to our existing IT infrastructure, and actively contributing to our innovative approach
• Participating in client meetings, including face-to-face interactions, providing technical expertise and building strong client relationships
• Conducting on-site initial customer audits, gathering requirements, and assessing IT infrastructure to tailor effective solutions subject to passing probation
• Installing and decommissioning a range of hardware including laptops, printers, desktops, servers, and network equipment, ensuring seamless integration within customer environments

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• £18,000 per annum
• Working Monday – Friday, 8:30am – 5:00pm
• 20 days holidays plus bank holidays
• Accrue a day’s holiday for every year of service after 5 years of employment – unlimited
• Free onsite parking

Desired Qualities, Skills and Knowledge:

• Willing to learn
• A passion for IT and technology
• Good communicator both written and verbal
• Willing to learn how to drive/working towards driving test
• A grade 4 in Maths and grade 5 in English at GCSE is required for this role

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.