IT Support Apprenticeship

Baltic Apprenticeships are excited to be working alongside our clients who deliver competitive advantage by prioritising exceptional customer service and sales support, utilising cutting-edge technology and operational innovation.

As an IT Deskside Support Apprentice, you will work closely with their experienced IT team to provide technical support to their employees. This role offers a hands-on learning experience in troubleshooting hardware and software issues, setting up workstations, and assisting with IT projects. If you're passionate about technology and eager to kickstart your career in IT, we want to hear from you!

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide IT support services to their workforce, ensuring a high level of customer service
• Take ownership of reported IT problems, diagnose issues, and process incidents through an incident management system
• Provide hardware and application support for desktops, laptops, tablets, mobile devices, printers, and software
• Install software upgrades, perform file backups, and configure new systems and applications
• Create and maintain documentation, including recording, tracking, and writing notes for the help desk problem-solving process

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary £14,000.00 per annum
• 37 hours per week, Monday to Friday
• 28 days holiday, plus birthday off if it falls on a working day
• Warm welcome and support from a collaborative IT team
• High street discounts and exciting company events
• Internal development and progression opportunities, including Internal Careers Fairs and Talent Spotting
• Opportunity to work with prestigious brands in energy, telecoms, digital, and media sectors

Desired Qualities, Skills and Knowledge:

• Positive can-do attitude with a passion for technology
• Excellent communication and organisational skills
• Strong IT skills, including troubleshooting hardware and software issues
• Attention to detail and ability to work effectively in a team environment
• Grade 4/C in Math's and 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.