IT Support Apprenticeship

Are you passionate about technology and eager to kickstart your career in the exciting world of IT support? Look no further, Baltic Apprenticeships is thrilled to partner with a leading provider of cutting-edge server solutions, who is seeking enthusiastic individuals to join their team as IT Support Apprentices.

The clients busy office currently has an opportunity for a professional individual to fill the role of Apprentice IT Technician. In this position, the successful applicant will be responsible for working with their integration team to build, test and manage client orders.

They are looking for a well-rounded character who can work well within a hardware based role meeting deadlines for clients. This opportunity is for someone who is looking for a start within the IT industry. This apprenticeship offers an excellent grounding in computer hardware including operating systems, networking, customer support, computer components.

In addition to this apprenticeship, you will also undertake a number of Intel online training modules to further supplement you’re learning. This role is mainly office based but may require you to travel with or without another team member to client’s facilities to install, fix and troubleshoot systems.



In this role, you’ll work towards your Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• System integration – build system/s to client’s order spec.
• System Testing – Validating system/s are in working order by means of software testing.
• Installation and setup of operating system if required.
• Update newly integrated hardware to the latest firmware revisions.
• Configuration of system settings as per client’s instructions.
• Providing telephone and email support for our customers.
• On-site support including installation and troubleshooting of systems.
• Logistics – Arrange shipment labels and packaging.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary – £15,000
• Monday – Friday (9 – 5) & (10 – 6)
• 28 Days Annual Leave
• Annual trip with the team
• Performance bonus’s
• Paid Overtime
• Reduced cost Gym membership – Free after 2 year of employment
• Free Parking provided – on or off site
• Flexible working hours should circumstance’s change
• Holiday roll over – carry over unused holiday 

Desired Qualities, Skills and Knowledge:

• A General interest in the IT sector
• At least some experience of IT whether it be professional, or hobby based (ideally a basic knowledge of IT Hardware)
• Good communication skills (Key)
• Attention to detail
• Work effectively in a team
• Office Excel skills
• Fast learning ability and time management
• Grade 5/C in English or 4/C in Math's GCSE

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.