IT Support Apprenticeship

Are you ready to kickstart your career in the dynamic world of Information Technology? After great success with multiple apprentices with Baltic Apprenticeships, a leading provider of innovative IT solutions, is on the lookout for passionate individuals like you to join their team as an IT Apprentice!

They're not just another IT company – they're pioneers in delivering cutting-edge IT solutions tailored to meet the evolving needs of businesses worldwide. With a commitment to excellence and a passion for innovation, they're revolutionising the way businesses operate in the digital age.

As an IT Apprentice, you'll dive headfirst into the world of IT, gaining hands-on experience and invaluable knowledge under the mentorship of industry experts. From troubleshooting technical issues to implementing state-of-the-art IT solutions, you'll be at the forefront of driving technological advancement for their clients.

In this role, you’ll work towards your IT Support Technician Level 3 apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing and meticulously logging technical support across the business.
• Serving as the first line of IT support for their clients.
• Troubleshooting and swiftly rectifying customer issues to ensure seamless operations.
• Utilising hosting tools effectively to optimise performance.
• Delivering exceptional customer service and fostering strong client relationships.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,000 per annum
• Salary review upon completion of the apprenticeship
• Working Monday-Friday 09:00 – 17:30
• 1 hour lunch break
• 23 days holiday plus bank holidays
• An extra day off for your birthday!
• The opportunity to collaborate with industry experts and learn from the best.
• Gym membership
• Private healthcare
• Pension scheme

Desired Qualities, Skills and Knowledge:

• Enthusiasm and passion for the IT field.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a collaborative team.
• A proactive attitude with a hunger for learning and growth.
• A grade 4/C in Maths and a 5/C in English at GCSE is required for this role.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.