IT Apprenticeship

Kickstart Your Career in Tech with Bi3 – IT Support Apprenticeship Opportunity

Are you passionate about technology and ready to take your first step into the IT industry? Business Insight 3 (Bi3) is offering an exciting opportunity to join their team as an IT Support Apprentice. Based at their head office in Preston, Bi3 is a leading provider of cutting-edge security and surveillance solutions across the UK. This apprenticeship is your chance to gain hands-on experience, develop essential IT skills, and grow within a company that values innovation, reliability, and professional development.

A Typical Day in the Job:

•  Administer and support our Microsoft 365 environment, including Exchange, SharePoint, Teams, and OneDrive.
• Configure and manage devices using Microsoft Intune and Autopilot.
• Provide first-line support for Zoho Books, Desk, and CRM.
• Act as the first point of contact for IT support requests.
• Troubleshoot hardware, software, and connectivity issues.
• Log and triage support tickets, gather user feedback, and assist with documentation.
• Build and configure laptops and other hardware for internal and customer use

Salary, Hours & Benefits:

• £17,000 – £19,000 per annum
• Monday-Friday 9-5
• Holidays – 23 Days +Bank Holidays + your birthday (or nearest working day) off.
• Employee Assistance Program
• WFH 1 day per week (after probation)
• Employee recognition program

Desired Qualities, Skills and Knowledge:

• A genuine interest in IT and technology
• Good communication and problem-solving skills
• Willingness to learn and take initiative
• Basic understanding of Microsoft Office and Windows
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Good organisational skills and attention to detail
• Grade 5 in GCSE English, 4 in GCSE Maths

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.



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