IT Apprenticeship

IT Support Apprentice – Join Positive Steps and Empower Communities!

Are you passionate about technology and eager to kickstart your career in IT support while making a real difference in people's lives? Positive Steps, a dedicated charitable trust committed to inspiring success and transforming lives in Greater Manchester, is seeking an enthusiastic and motivated IT Support Apprentice to join our dynamic team.

At Positive Steps, we empower young people, adults, and families to achieve their full potential by providing a wide range of integrated services, from early education and careers guidance to support for young carers and programs that break down barriers to employment. Your role as an IT Support Apprentice will be vital in ensuring our technology infrastructure runs smoothly, enabling our teams to continue their impactful work in the community. If you're ready to learn, grow, and contribute to an organization that truly makes a difference, we encourage you to apply!

A Typical Day in the Job:

• Providing essential IT support: Responding to IT issues via phone, email, Microsoft Teams, and face-to-face, escalating to our external 3rd line support (Myson Pages) when needed, and logging all issues in our TopDesk ticketing system.
• Managing user security: Handling password resets, setting up multi-factor authentication, and assisting with Group Policy implementation to maintain a secure environment.
• Hardware setup and maintenance: Installing, configuring, and upgrading physical hardware like new PCs, monitors, switches, and Wi-Fi devices, as well as troubleshooting and fixing broken components.
• Software installation and updates: Deploying and configuring a variety of software, including Microsoft 365 applications, Adobe products, and internal inventory management systems, and applying regular service patches and updates.
• Interpreting technical information: Learning to read and apply complex technical documentation, including our IT system overview, to effectively resolve issues and contribute to our knowledge base.
• Network and Cloud exposure: Gaining an understanding of wired and wireless network setups, getting hands-on experience with cloud technologies, and utilising PowerShell for basic scripting tasks.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £14,722.50 per annum
• Monday – Friday: 8-4 / 9-5 
• Annual leave from 34-39 days (including public holidays)
• Membership of a pension scheme
• Flexi time system
• Enhanced sick pay (after 4 months service)
• Employee Assistant programme

Desired Qualities, Skills and Knowledge:

• Confident communication
• Some experience working with computers.
• Ability to work as a team as well as independently
• GCSEs in English (at a grade 5/C or above) and Maths (at Grade C/4 or above).

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT