IT Apprenticeship

CDER Group based in Darlington has an exciting opportunity for an IT Support Apprentice to join their team of IT experts!

You will receive amazing benefits working for CDER such as Bank Holidays Off, Discounts on High Street Stores, Gym Membership Discounts and most importantly unparalleled support from your mentor… CDER have helped multiple apprentices in the past…they know exactly what it takes to kick-start your IT Support career! 

You will be an essential part of the team responsible for providing 1st line IT support helping with a range of issues and tasks such as password resets, the configuration of hardware and everything in-between to turn you into an IT Support wizard!

CDER Group are proud to be an Equal Opportunities Employer. They celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represent a variety of backgrounds, perspectives and skills.

In this role, you’ll work towards your level 3 IT Support qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide technical support and problem resolution to IT customers by web portal, phone and in person
• Complete a variety of IT operational duties in accordance with the procedure: systems operation and maintenance, security and compliance actions, responding to systems health monitoring warnings and alerts, incident management and reporting, system configuration and change projects, software, and hardware deployments
• Communicate clearly and effectively with customers, colleagues and stakeholders. Provide progress updates.
• Keep IT records accurate and up to date. Manage and track assets. Ensure new and updated procedures are documented.
• Solve problems using research, root cause analysis and diagnostic tools
• Attend regular team meetings.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,600 per annum
• Working Monday – Friday 9 AM – 5 PM
• Enjoy a contribution of up to £20 per month towards your gym membership.
• Company pension scheme.
•  Access to our 24/7 employee assistance programme.
• Company sick pay to support you when you need it.
• A very generous referral programme.
• Discounts and savings through our exclusive staff rewards platform.
• Casual dress code.
• Free onsite parking (excluding City of London locations).
• Loans for travel expenses.
• Benefit from our cycle to work scheme.
• Start with 25 days holiday, increasing to 28 days. Plus, celebrate with extra days off each year, thanks to non-working bank holidays!
• Enjoy regular subsidised social events.
• Voluntary service opportunities to a charity of your choice – up to two days paid per year.
• Recognition through our long service awards.
• Enhanced family leave.
• Flexible working hours to suit your lifestyle.
• Purchase up to five extra holiday days per year.
• Death in Service Benefit.
• Unlimited coffee and tea with healthy snacks provided weekly.

Desired Qualities, Skills and Knowledge:

• Hardworking and good work ethic
• Passionate about IT
• IT qualification desirable
• Confident at communicating
• Personable and friendly
• Knowledge and experience of computer operating systems and applications – Linux and Windows
• A grade 4/C at GCSE in Maths and English is required for this role.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT