IT Apprenticeship

Are you passionate about technology and eager to kickstart your career in IT? John Finch Computers, a well-established IT support and services company, is offering an exciting opportunity for an IT Support Apprentice to join their friendly and experienced team.

At John Finch Computers, they’ve been providing professional IT support, networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on their hands-on, customer-focused approach, delivering reliable solutions that make technology simple and effective for everyone.

If you’re a tech enthusiast who enjoys problem-solving, learning how systems work, and helping people with their IT challenges, this apprenticeship could be the perfect fit for you.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• User Support & Troubleshooting – Provide technical assistance to staff and students for hardware, software, and network issues using phone, email, messaging, ticketing systems, and on-site visits to classrooms and offices
• Account & Security Management- Perform tasks such as password resets account setup, multi-factor authentication support and enforcing IT security policies.
• Hardware & Software Maintenance- Install, configure and upgrade computer components, peripherals and software application, including operating systems and productivity tools.
• Network Device Support- Assist with the configuration, monitoring and troubleshooting of networked devices such as printers, interactive whiteboards, switches, routers and firewalls.
• Documentation & Escalation- Record incidents and resolutions in ticketing systems, maintain an audit trail of IT issues, and escalate complex problems to second-line support or vendors when necessary.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• A genuine passion for technology — you might enjoy building PCs, tinkering with hardware, or solving tech problems.
• Strong communication and customer service skills.
• Enthusiastic, proactive, and eager to learn new systems and technologies.
• A logical thinker with a problem-solving mindset.
• A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.

Salary, Hours & Benefits:

• £17,000 – £19,000 per annum
• 37.5 hours per week, Monday to Friday 8:30-5pm.
• 28 days annual leave including bank holidays.
• Christmas shutdown.
• Supportive, close-knit working environment.
• Genuine opportunities for career progression within a respected local IT business.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. 

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