IT Apprenticeship

Looking to Launch Your Career in IT?

We are looking for a motivated and reliable IT Apprentice to join the team at EasiPC Services Ltd, a well-established IT support provider specialising in technology services for schools and businesses. EasiPC supports over 100 schools and organisations and delivers a wide range of services including IT support, networking, server installations and cloud services, helping customers make the most of technology in their day-to-day work. This role would suit someone with a genuine interest in technology who is keen to learn and build a career in IT. The ideal candidate will be a dependable and enthusiastic individual who enjoys solving problems and is willing to develop their skills in a professional environment.

The successful apprentice will be joining a friendly and supportive team of experienced engineers who will help them develop their technical knowledge and confidence. The team works closely together to support customers and ensure systems run smoothly, meaning the apprentice will always have guidance available as they learn.As part of the apprenticeship, the apprentice will receive structured training through Baltic Apprenticeships, including a two-day training block approximately every 4–6 weeks alongside practical experience gained in the workplace. This combination of hands-on learning and formal training will help them build the skills needed for a successful career in IT.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

•  Help staff and customers with everyday IT problems in person, by phone, email, or through the Halo Service Solutions ticket system.
• Record problems and pass more difficult issues to senior staff when needed.
• Help keep systems secure by resetting passwords and setting up extra login security.
• Assist with virus protection and keeping data safe.
• Use IT Glue to find information about computers and networks.
• Set up and fix equipment such as computers, printers, projectors, routers and switches.
• Install programs and operating systems on computers.
• Support online systems such as Microsoft Microsoft 365, Microsoft Azure Azure, and Amazon Web Services AWS.
• Help find and fix computer problems using basic tools and remote access.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Good communication skills and be able to explain technical issues clearly to different users.
• Friendly and helpful approach when supporting staff and customers.
• Genuine interest in technology and a desire to learn more about IT.
• Willing to learn new skills and develop their knowledge over time.
• Interested in solving problems and finding solutions to technical issues.
• Reliable and able to follow instructions carefully.
• Grade 4 in GCSE Maths & Grade 5 in GCSE English 

Salary, Hours & Benefits:

• £15,000-£17,000 per annum.
• 3 shift options (8am-4pm, 8.30am-4.30pm, 9am-5pm) Monday to Friday.
• Christmas Shutdown.
• Team incentives.
• Progression opportunities.
• Additional certificates.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT