IT Apprenticeship

IT Support Apprentice – ISL Digital (Barking, London)

Are you ready to start your IT career in a business where innovation meets hands-on experience? ISL Digital is looking for an enthusiastic and reliable IT Support Apprentice to join their growing team in Barking, supporting clients and colleagues with everything from troubleshooting to network setup.

ISL Digital is a leading provider of intelligent workplace solutions – from cloud IT support to managed print services and telecoms – helping businesses across the UK boost efficiency through smart technology. You’ll join a company that values its people, prioritises growth, and is serious about giving you the tools to succeed.

This is a fantastic opportunity for someone who wants to develop technical and customer service skills in a fast-paced, professional setting.

A Typical Day in the Job:

• Providing first-line support through phone, email, video calls, and messaging using the Vantage ticketing system.
• Troubleshooting issues using tools like CMD, TeamViewer, IP Scanner, and Papercut MF.
• Resetting passwords, setting up PIN codes, and assisting with secure print, encryption, and multi-factor authentication.
• Assisting with physical and remote setups of desktops, laptops, printers, routers, switches, and firewalls.
• Performing software installations, driver updates, firmware upgrades, and patching.
• Supporting cloud services such as Azure, SharePoint, and Outlook.
• Responding to client tickets in line with SLAs and escalating where appropriate.
• Referencing documentation including vendor specs and internal knowledge base articles (via SharePoint and CRM).
• Getting involved in hardware setups, RAM and CPU upgrades, and learning basic command-line scripting.

All of this will be done with the guidance of an experienced team — and full training from Baltic Apprenticeships.

Desired Skills, Qualities, and Knowledge:

• Punctuality is essential
• Strong communication and customer service skills.
• A positive, friendly attitude — someone with a “spark” and genuine desire to learn.
• You don’t need to be obsessed with IT, but you must be motivated and ready to work hard.
• A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required.

 Salary, Hours & Benefits:

• £15,000 – £17,000 per annum.
• Monday to Friday, 9:00am – 5:30pm (30-minute unpaid lunch).
• 20 days holiday plus bank holidays.
• Free on-site parking.
• Travel expenses paid for any field work.
• Learn from an experienced, supportive team that values growth and personal development.

Your Training with Baltic Apprenticeships

You’ll complete a Level 3 IT Support Technician apprenticeship, learning everything from networking and cloud systems to IT security and user support. Training includes live sessions, flexible online learning, and personalised support from expert tutors.

How to Apply

Submit your CV and a brief cover letter explaining why you’d love to join ISL Digital as an apprentice. If shortlisted, one of our recruitment consultants will be in touch to arrange the next steps.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

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