IT Support Apprenticeship

We are currently seeking a motivated individual to join a team of experts as a Level 3 IT Support Apprentice. In this role, you will work closely with the Head of IT Operations and Support to contribute to the development and delivery of IT strategic planning.

You will provide first-line helpdesk and in-person support to pupils and staff for IT systems, equipment, and applications on a day-to-day basis and are responsible for basic IT maintenance, health and safety, and security.

In addition to a rewarding career opportunity, this role offers a range of benefits to support your well-being and personal development. As an apprentice, you will enjoy 22 days of annual leave, plus bank holidays, providing you with ample time to recharge and pursue your interests outside of work. In addition to this, a cycle-to-work scheme is in place to promote a healthy lifestyle while reducing your commuting costs. You will also have access to the Local Government Pension Scheme, ensuring financial security for your future. Furthermore, the Employee Assistance Programme offers valuable support services, including access to telephone GP consultations, counselling, and legal advice, to help you navigate life's challenges with confidence.

In this role, you’ll work towards your Level 3 Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Support the Head of IT Operations and Support in the development and delivery of IT Strategic planning.
• Maintain asset register of all IT-supported hardware
• Report and act on all IT security breaches
• Ensure all support requests are resolved or escalated within agreed SLAs
• Provide 1st line support for all support hardware, software and applications
• To be responsible for the storage and security of IT materials and consumables, their ordering and purchase in accordance with the financial procedures of the Trust and for ensuring that adequate supplies are maintained

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Monday – Thursday 8:00 AM – 4:00 PM
• Friday 8:00 AM – 3:45 PM
• £21,912.44 Per annum
• 45-minute lunch break
• 22 days annual leave plus bank holidays
• Cycle to work scheme
• Local Government Pension Scheme
• Employee Assistance Programme, including telephone GP, Counselling, and Legal Advice

Desired Qualities, Skills and Knowledge:

• Passionate about IT and technology
• A strong communicator – customer service skills
• Have the ability to be organised
• Enthusiastic about learning, always looking to progress
• Can use your own initiative
• GCSE Grade 5 in English and 4 in Maths

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.