IT Apprenticeship

Launch Your IT Career with a Leading Digital Agency! Are you passionate about technology and eager to kickstart your career in IT support? Join an innovative and dynamic digital agency renowned for its cutting-edge solutions and client-centric approach. They're looking for a motivated IT Support Apprentice to become a key player in their tech-savvy team. […]

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Launch Your IT Career with a Leading Digital Agency!

Are you passionate about technology and eager to kickstart your career in IT support? Join an innovative and dynamic digital agency renowned for its cutting-edge solutions and client-centric approach. They're looking for a motivated IT Support Apprentice to become a key player in their tech-savvy team.

Our client is a trailblazer in providing bespoke digital solutions to a diverse range of clients. With a commitment to excellence and innovation, they help businesses thrive in the digital age. Join them and be part of a forward-thinking company that values creativity, collaboration, and continuous learning.

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team.

Typical Daily Duties:

  • Provide 1st Line IT Support: Handle service desk calls, emails, and portal tickets with efficiency and professionalism.
  • Monitor Network & Server Infrastructure: Ensure optimal performance and swiftly respond to system failures.
  • Remote and On-Site Support: Deliver exceptional IT support, both remotely and on-site, addressing technical issues and providing solutions.
  • Troubleshooting and Resolution: Diagnose and resolve customer technical faults, driving timely and effective fault resolution.
  • Client Service Management: Build and maintain strong relationships with clients, offering a range of help desk support and client service management.
  • Hardware and Software Configuration: Install, configure, and maintain hardware and software systems.
  • Logging and Escalation: Accurately log tickets and escalate requests as needed, ensuring prompt and effective service.
  • Password Resets: Assist users and clients with password resets and other routine tasks.

Desired Skills, Qualities, and Experience:

  • Highly disciplined and a self-starter with goal-oriented enthusiasm.
  • Excellent communication skills to quickly grasp ideas and concepts.
  • Ability to thrive in a high-pressure environment, meeting daily, weekly, and monthly targets.
  • Resilient, dedicated, and confident in building relationships with business customers.
  • Adaptability in using a range of tools and technologies.
  • Receptive to feedback and coaching for continuous skill development.
  • Minimum Grade 5/C in English and Grade 4/C in Maths.

Salary, Hours & Benefits:

  • £16,000 per annum
  • Monday to Friday, 40 hours per week
  • Training and development opportunities to enhance your skills and career growth.
  • Friendly and collaborative culture with a casual dress policy.
  • Breakout facilities with a pool table and an American Diner for relaxation and team bonding.

Your Training with Us: Embark on an exciting journey with our expert training team, gaining the skills, qualifications, and hands-on experience needed to excel in IT support.

Next Steps: Ready to start your IT career with us? Send us your application today! Once we receive your CV, our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted.

Eligibility Criteria: You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

Take the first step towards a rewarding career in IT support and apply now!

Vacancy Information

Rochdale

OL16 5EA

ICT Support Technician - Level 3

£16,000.00

J-010676

Apply Now

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