IT Support Apprenticeship

This is an amazing opportunity to join a multi-award-winning technology organisation as a Level 3 IT Support Apprentice, you will immerse yourself in an environment that fosters growth and innovation.

Proximity offers software and services in a number of diverse sectors including, manufacturing, retail, logistics and financial services.

In this role, you will respond to technical support requests, troubleshoot and resolve issues, manage user accounts, including handling password resets and account lockouts. You will also be responsible for system monitoring and maintenance, infrastructure and device configuration, as well as documentation and reporting. Additionally, you will provide user training and support to ensure customers can effectively use our products and services.

We are looking for individuals with a keen interest in IT, ambitious and team player. If you are eager to learn, take initiative, and possess strong customer service skills, we encourage you to apply and develop your potential.

In this role, you’ll work towards your Level 3 Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Respond to Technical Support Requests
• Troubleshooting and Issue Resolution
• User Account Management – Handle requests for password resets and account lockouts
• System Monitoring and Maintenance
• Infrastructure and device configuration
• Documentation and Reporting
• User Training and Support

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Monday – Friday 9:00 AM – 5:00 PM
• Hybrid working role – 3 days in office, 2 at home
• £15,000 – £20,000 Depending on experience
• 25 Days annual leave + bank holidays
• Private health insurance and life assurance
• Excellent progression opportunities
• Annual company social events
• Social and vibrant office

Desired Qualities, Skills and Knowledge:

• Knowledge of IT systems, software, and infrastructure.
• A keen interest in expanding technical knowledge of other areas such as networking firewalls or security. 
• Excellent problem-solving skills and the ability to diagnose issues efficiently.
• Strong communication skills and the ability to provide clear instructions to non-technical users.
• User-oriented mindset with a focus on delivering high-quality support
• GCSE Grade 5 in English, 4 in Maths

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.