IT Apprenticeship

Are you ready to embark on a dynamic journey into the heart of the tech world?

Baltic Apprenticeship are supporting our fantastic client who are on the hunt for another IT apprentice, join this innovative team as an IT Support Apprentice and transform your passion for technology into a rewarding career! This is your opportunity to gain hands-on experience with cutting-edge systems, solve real-world problems, and receive mentorship from industry experts. If you're eager to learn, thrive in a fast-paced environment, and are excited about the limitless possibilities of the IT field, this apprenticeship is the perfect launchpad for your professional growth. Apply now to this fantastic apprenticeship opportunity to kick-start your IT career.

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• The apprentice will be involved with security processes such as Account Management, active directory, and Microsoft 365, password resets, access to restricted areas across the school, server rooms, encrypting laptops, setting up multiple factor authentication on Microsoft 365, configuring and monitoring anti-virus software.
• The apprentice will use documentation to conduct their duties through a policy management system called Evri. They have an acceptable usage policy for students and staff in place, have security policies which cover sensitive info and data protection.
• The learner will provide technical support to customers both internally and externally through teams, phone, email, WhatsApp.
• The apprentice will be required to install, configure and upgrade software through Microsoft. Massive Microsoft users so, there is a lot of involvement with windows desktop, windows office, 365 and everything else that comes under that.
• For network devices the apprentice will be required to shadow and learn to understand how a network is setup for both wired and wireless networks. Knowledge will be passed on and give them exposure to the entire network as possible. Learning on the job, learning from colleagues.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,000 – £16,000 per annum
• Monday to Friday 37.5 hours per week
• 25 days + bank holiday
• Staff reward scheme
• Cycle to work scheme

Desired Qualities, Skills and Knowledge:

• Grade 4 in Maths and 5 in English is essential for this role
• Someone with a mature personality
• Good customer service skills
• Great personality is crucial
• Willingness to learn

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.