Launch your career and become an expert in IT.

Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this Level 3 apprenticeship programme.

You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments. 

With our exciting curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.

To find out more, browse the course details below - or start your search for IT support apprenticeship opportunities near you.

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Programme Duration

12-15 MONTHS

Training Method




Learn by doing with our technical training. You’ll put theory into practice with hands-on activities in six 2-day SMART Classroom sessions. Unlike traditional education, our apprenticeship training doesn’t simply teach for the test. Our exam-free programme and project-led approach gives you the skills employers are looking for.

Course 1: Supporting IT Architecture

This course builds essential knowledge for effective IT support. Focusing on core skills for problem-solving, you’ll learn and apply troubleshooting tools and techniques to get the root cause of technical issues.

Course 2: Working with End-User Devices

This course teaches ways to make IT work for end-users. Focusing on client architecture, we’ll explore devices and peripherals and learn to plan, install, and test them.

Course 3: Working with Network Architecture

This course explores network architecture within an enterprise setting, including cloud and virtual networks. In this course, you’ll build a foundation of knowledge in network operations and learn to upgrade network components.


Our apprenticeship curriculum combines expert technical training with corresponding workplace projects. After each course, you’ll get the chance to apply what you’ve learned to your day-to-day work and carry on building your skills while making a real difference to your team.

On this programme, you’ll complete the following projects:

  • Supporting & Solving Problems with IT Architecture

  • Supporting & Solving Problems with Client Architecture

  • Supporting & Solving Problems with Network Architecture


We understand every business, workplace and job role is different.

Our programmes go above and beyond the Apprenticeship Standard, offering
learners the opportunity to gain specialist certifications and become industry experts.

This means our programmes can be tailored and personalised to suit individual roles,
goals, and business needs.

Our programme includes optional further study in:

  • Microsoft 365 Fundamentals 

  • NDG Linux Unhatched

  • Microsoft Azure Fundamentals

  • Network Essentials 

Role Overview: Apprentice IT Support Technician

IT Support Technicians play a crucial role in ensuring that IT systems are operating at optimal performance. They provide support to colleagues or customers and help them solve IT problems.

As an IT Support Technician, you'll install and configure computer systems, diagnose hardware and software faults, and fix problems such as slow performance, user access, and connection problems. 

Support Technicians work with a variety of people, supporting users in-person or remotely through digital and telephone channels. With ever-evolving technologies, you'll always have something new to learn!

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Virtual Training:

SMART Classroom

Our apprentices come together from all over the country and work together in the SMART Classroom learning environment.

Our SMART Classrooms are technology enhanced, cloud-based classrooms that deliver engaging interactive training, live from your expert IT Coach.

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Career Progression:

Network Engineer

If you’re looking to grow your skills further after completing your Level 3 apprenticeship, we offer a Level 4 Network Engineer qualification.

This apprenticeship is designed for those who have experience in an IT role and offers the perfect training programme to take the next step in your career.

Find out more

Apply for an IT Apprenticeship

If you’re ready to go further, become an apprentice IT Support Technician and be the future with Baltic.