Launch your career and become an expert in IT.

With this Level 3 IT apprenticeship, you'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software and optimising performance.

Our expert-led programme goes beyond the requirements of the apprenticeship qualification. We offer extra training in networking and Linux to boost your knowledge and accelerate your skills.

With our unique curriculum and one-to-one support, you'll get the experience, qualification, and confidence you need to thrive in IT.

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COURSE SUMMARY

Level
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ADVANCED

Programme Duration
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12-15 MONTHS

Training Method
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SMART CLASSROOM

WHAT'S INCLUDED?

COURSE MODULES
SPECIALIST TRAINING
SKILLS DEVELOPMENT
COURSE MODULES

The core technical training modules give our apprentices a strong understanding of IT concepts. Our hands-on approach embeds the key skills needed to thrive in a Support Technician role.

COURSE 1: CISCO IT ESSENTIALS (PARTS 1 & 2)

This course develops critical thinking skills to resolve IT problems. We cover the essential activities for junior IT Support Technicians, including installation, configuration, and troubleshooting.

COURSE 2: MICROSOFT MOBILITY & DEVICES FUNDAMENTALS

This hands-on course builds experience with Windows devices and Windows-based networking, including device configurations, data access and management, device security, cloud services and enterprise mobility.

COURSE 3: MICROSOFT AZURE FUNDAMENTALS

Cloud services are now an essential element of IT. This course provides a practical foundation in cloud services and Microsoft’s Azure platform. Our hands-on labs include networking, storage, application support and application development.

COURSE 4: MICROSOFT SERVER FUNDAMENTALS

This course teaches fundamental knowledge of Windows Server Administration, including Active Directory, account management, server installation, storage and performance management.

SPECIALIST TRAINING

After completing the core modules, learners will take their skills beyond the Apprenticeship Standard and expand their knowledge through our curated specialist training courses:

CISCO ACADEMY: LINUX UNHATCHED

This self-paced course offers an exciting introduction to Linux. This course covers the basics of Linux installation and configuration with hands-on learning labs using virtual machines.

CISCO ACADEMY: LINUX ESSENTIALS

Building on the basics of Linux Unhatched, this course takes Linux training to the next level. The course focuses on command line activities to develop a working understanding of this versatile open-source system.

CISCO ACADEMY: NETWORK ESSENTIALS

This self-paced course gives learners the opportunity to build practical networking skills, practice verification and troubleshooting, and explore network security threats and mitigation.

SKILLS DEVELOPMENT

In the second half of the programme, our training focus shifts into the implementation of knowledge, skills, and behaviours. Through a mix of competency workshops and workplace projects, apprentices will put their fresh skills into practice and create measurable business impact.

WORKPLACE PROJECTS

Apprentices will complete three workplace projects, structured around IT troubleshooting and problem-solving activities, which will form a robust and professional portfolio of evidence. This portfolio forms the basis of discussion during the End Point Assessment.

COMPETENCY WORKSHOPS

Our specialist Technical Skills Coaches will support and prepare learners for the workplace projects through three competency workshops. These training days enable learners to apply their knowledge to their working environment and current projects.

EPA PREPARATION: IMPLEMENTING IT METHODOLOGIES

This course brings together the knowledge, skills, and behaviours embedded throughout the apprenticeship programme and helps learners prepare for their End Point Assessment.

Role Overview: Apprentice IT Support Technician

IT Support Technicians play a crucial role in ensuring that IT systems are operating at optimal performance. They provide support to colleagues or customers and help them solve IT problems.

As an IT Support Technician, you'll install and configure computer systems, diagnose hardware and software faults, and fix problems such as slow performance, user access, and connection problems.

Support Technicians work with a wide variety of people, supporting users in-person or remotely through digital and telephone channels. With ever-evolving technologies, you'll always have something new to learn!

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Related Programme

We also offer another Level 3 programme, IT Network Technician Level 3 apprenticeship. 

This area of IT focuses on installing, maintaining and upgrading network equipment and systems. This apprenticeship opportunity will provide you with on-the-job training and give you the necessary skills to progress into a fully-fledged Network Technician.

 

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Progression Route

If you're looking to develop your skills further after completing your Level 3 apprenticeship, our Network Engineer Level 4 offers a more advanced training opportunity to make you an industry expert.

This Level 4 apprenticeship programme teaches core networking and security concepts. As you progress through the course, you will choose your own specialist pathway and learn how to implement network solutions.

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Training Method

SMART Classroom

Our apprentices come together from all over the country and work together in the SMART learning environment, interacting, communicating and engaging with the best technical trainers in IT, Software and Digital Marketing. Our SMART Classrooms are technology enhanced, cloud-based classrooms that deliver training by integrating learning technology.

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Case Study

Charlotte Smith - RSPB

"Since I started my apprenticeship, I’m more confident within my role and feel more comfortable sharing things with the team and taking charge."

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Apply for an Apprenticeship

If you’re ready to go further, become an apprentice and be the future with Baltic.