The core technical training modules give our apprentices a strong understanding of IT concepts. Our hands-on approach embeds the key skills needed to thrive in a Support Technician role.
COURSE 1: CISCO IT ESSENTIALS (PARTS 1 & 2)
This course develops critical thinking skills to resolve IT problems. We cover the essential activities for junior IT Support Technicians, including installation, configuration, and troubleshooting.
COURSE 2: MICROSOFT MOBILITY & DEVICES FUNDAMENTALS
This hands-on course builds experience with Windows devices and Windows-based networking, including device configurations, data access and management, device security, cloud services and enterprise mobility.
COURSE 3: MICROSOFT AZURE FUNDAMENTALS
Cloud services are now an essential element of IT. This course provides a practical foundation in cloud services and Microsoft’s Azure platform. Our hands-on labs include networking, storage, application support and application development.
COURSE 4: MICROSOFT SERVER FUNDAMENTALS
This course teaches fundamental knowledge of Windows Server Administration, including Active Directory, account management, server installation, storage and performance management.