IT Apprenticeship

Are you passionate about technology and ready to kick-start your career in IT?

Bluebell IT Solutions is a growing IT services company based in Northampton, providing proactive, friendly, and reliable IT support, cloud solutions, and cybersecurity services to businesses across the UK. With a strong focus on customer relationships and tailored solutions, Bluebell prides itself on delivering high-quality support through a knowledgeable and approachable team.

Bluebell is now looking for an IT Apprentice who demonstrates a strong willingness to learn, a proactive attitude, and a genuine interest in technology. The successful candidate will be motivated, eager to develop new skills, and keen to take the first steps in a career within IT.

The apprentice will work as part of a supportive and experienced team, receiving day-to-day guidance and hands-on experience in a real working environment. In addition to on-the-job learning, the role includes structured training delivered by Baltic Apprenticeships, with 2-day training blocks every 4–6 weeks, providing dedicated time to build technical knowledge and professional skills.

This is an excellent opportunity for someone looking to start their IT career with a company that values development, teamwork, and long-term growth.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Use our ticketing system to work on and resolve helpdesk tickets & service requests.
• Managing and recording all work though our ticketing system.
• Make sure that client documentation is well maintained.
• Split tickets that have several issues into their own individual ticket.
• Make sure that tickets aren’t “stale” throughout the process.
• Review RMM dashboard and apply remediation actions as indicated by our processes.
• Review regularly scheduled/automated actions as indicated by our processes.
• Escalate tickets that require Technical Support Analyst assistance.
• Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Genuine interest in IT.
• Willingness to learn new technologies and develop technical skills.
• Good problem solving skills and logical thinking.
• Ability to follow instructions and work to agreed procedures.
• Good communication skills, both written and verbal.
• Ability to work well as part of a team and independently when required.
• Good time management and organisational skills.
• Professional attitude with a positive and proactive approach.

Salary, Hours & Benefits:

• £16,000 – £18,000 per annum.
• 8am-4pm or 9am-5pm Monday to Friday.
• 25 days annual leave.
• Company Pension
• Gym membership at office location.
• Free on-site parking.
• Employee Assistance and Wellbeing Program.
• High powered laptop.
• A proactive approach to ongoing training to help you develop life-long skills.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT