Level 4 Network Engineer Apprentice

Auxilion, part of the IT Alliance Group, is an award-winning IT support services provider, delivering innovative IT solutions, consulting, and managed services to public and private organisations across the UK and Ireland. Their client-first philosophy has driven long-term success and collaborative partnerships.

They are now looking for a driven and enthusiastic individual to join their team as a Level 4 Network Engineering Apprentice. This is a fantastic opportunity to gain hands-on experience, industry-recognised qualifications, and a solid foundation in IT networking and support.

A Typical Day in the Job:

• Act as the first point of contact for technical issues, providing first-line resolutions or escalating appropriately.
• Prioritise, monitor, and resolve incidents and requests within SLA timelines.
• Assist with the installation, configuration, and maintenance of network devices and infrastructure.
• Collaborate with cross-functional teams to ensure efficient problem resolution.
• Proactively identify and report recurring IT infrastructure issues and suggest root causes.
• Participate in major incident response, including ticket creation, impact assessment, and escalation.
• Document new and common technical issues in the knowledge base (KBAs).
• Support new employee onboarding, including laptop builds, access provisioning, and basic IT training.
• Monitor and manage ticket queues, assisting in backlog reduction and workload balancing.
• Identify equipment and system access requirements for new users.
• Deliver a high-quality customer experience through consistent communication and support.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £20,000 per annum
• 37.5 hours per week, Monday to Friday (8:30am – 4:30pm)
• 20 days annual leave plus Bank Holidays (increasing with length of service)
• Pension scheme
• Cycle to work scheme
• Free eyecare
• Hands-on training and mentorship
• Opportunity to earn a Level 4 Network Engineer qualification while gaining practical industry experience

Desired Qualities, Skills and Knowledge:

• Strong written and verbal communication skills (essential).
• Excellent problem-solving and decision-making abilities.
• Organised and able to manage workload effectively.
• Professional attitude with a willingness to learn.
• Knowledge of Microsoft 365 environments (Office 365, Teams, SharePoint, Exchange).
• Previous experience in a service desk or customer support environment is a plus.
• Understanding of hardware and software diagnostics and troubleshooting.
• GCSE Grade 4/C in English and grade 4/C in Maths is required for this role

Your Training with Baltic:

You will be enrolled in a Level 4 Apprenticeship in Network Engineering, providing you with formal qualifications and practical skills. You’ll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Auxilion. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT