Develops essential skills in troubleshooting, system maintenance, and user support – ideal for career starters or employees building core technical capability.
IT Apprenticeships
IT Apprenticeships empower participants with the technical skills needed to support real-world systems, users, and networks, while working towards an industry-recognised qualification.
Explore Our IT Programmes
Download our full IT programme outline. Including:
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Programme Pathways
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Programme Details
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Be-Spoke Apprenticeships
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Next Steps
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What is an IT Apprenticeship?
An IT apprenticeship is a practical, hands-on way for participants to learn technical skills while earning a salary. Apprentices work as part of a real IT team and receive structured, expert-led training and support.
Apprentices develop core IT capabilities, such as troubleshooting and software support, and the professional behaviours that underpin strong IT performance – clear communication, customer service, problem-solving, and the ability to work methodically under pressure.
IT apprenticeships are a cost-effective way to develop talent, close digital skills gaps, and strengthen in-house IT expertise. Apprenticeships can be fully funded through the Apprenticeship Levy or Government co-investment, making IT talent development accessible for organisations of any size.
What Is a Level 3 IT Apprenticeship?
A Level 3 IT apprenticeship is equivalent to an A-Level qualification and teaches core digital and technical skills. It’s designed for those starting out in IT support roles or employees who need foundational IT knowledge to perform their job effectively.
Throughout the programme, learners explore key areas such as troubleshooting technical issues, maintaining hardware and software, configuring devices, and supporting users across an organisation. This apprenticeship prepares learners for roles such as IT Support Technician, Service Desk Analyst, or Technical Support Assistant.
By the end of the programme, apprentices will achieve a Level 3 Information Communications Technician qualification and be equipped to manage routine IT tasks, solve common technical problems, and contribute to keeping an organisation’s technology running smoothly.
Our Level 3 IT Apprenticeship
What Is a Level 4 IT Apprenticeship?
A Level 4 Network Engineer apprenticeship is equivalent to the first year of a university degree and focuses on developing advanced technical capabilities in designing, building, and maintaining network infrastructure. It’s ideal for individuals who already have some foundational IT knowledge and want to progress into more specialised networking roles.
During the programme, apprentices learn to configure and manage network devices, optimise performance, and resolve complex connectivity issues, preparing individuals for roles such as Network Engineer, Network Technician, Infrastructure Technician, or Network Support Specialist.
By the end of the programme, participants will achieve a Level 4 Network Engineer qualification and be capable of independently managing network projects, enhancing organisational resilience, improving system performance, and contributing to the long-term stability of IT infrastructure.
Our Level 4 IT Apprenticeship
What Is a Degree Apprenticeship?
A Degree IT Apprenticeship combines full-time employment with university-level study, enabling individuals to earn a Bachelor’s degree while gaining practical, on-the-job experience in a real business environment. Designed to meet the needs of modern employers, IT degree apprenticeships develop highly skilled professionals who can contribute to complex technical projects and support long-term digital transformation strategies.
Throughout the programme, apprentices build in-depth technical expertise in areas such as software development, cybersecurity, data science, cloud computing, network engineering, and digital technology solutions. This blend of academic learning and hands-on workplace experience prepares apprentices to progress into advanced IT roles, including Software Engineer, Cybersecurity Analyst, Data Scientist, Network Engineer, IT Project Manager, or Solutions Architect.
ENTRY LEVEL
Provides a quick skills boost in specific tools or techniques, which is ideal for immediate needs.
FOUNDATION
ADVANCED
Builds advanced networking, security, and infrastructure skills, enabling apprentices to design, implement, and manage robust network solutions with greater independence.
CAREER PROGRESSION
IT apprenticeships offer a structured route into the world of IT.
Apprenticeships give new professionals the practical experience and foundational knowledge needed to grow confidently within the field, and support those already working in IT who want to gain a recognised qualification to progress their career.
Typical pathways include moving into second-line support, network engineering, infrastructure roles, cyber security, cloud operations, or IT service management. This progression ensures a sustainable pipeline of skilled IT professionals ready to support and enhance organisational systems.
BALTIC’S IT TRAINING OPTIONS
CompTIA & Microsoft Training
CompTIA & Microsoft Training
Recommended for those looking for shorter training courses that provide immediate impact.
View our Short CoursesLevel 3 Microsoft IT Support Technician
Level 3 Microsoft IT Support Technician
Recommended for those new to IT and looking for an all-round IT support role.
View our Level 3 IT ApprenticeshipLevel 4 Network Engineer
Level 4 Network Engineer
Recommended for those already working in IT and looking to advance their skill set.
View our Level 4 IT ApprenticeshipTRUSTED IT TRAINING PROVIDER
WHAT DO OUR EMPLOYERS SAY ABOUT OUR IT TRAINING?
Hear from Andrew Seaton, Managing Director at Resolve ➡️
Why Choose IT Apprenticeships?
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IT apprenticeships support both new and existing team members to develop the essential soft skills required for IT support and service delivery roles. Alongside technical training, apprentices learn how to communicate effectively with users, manage support tickets professionally, and resolve issues calmly under pressure in real workplace environments.
These transferable skills are critical to delivering high-quality IT support services, improving end-user satisfaction, and enabling efficient day-to-day IT operations. For IT managers and employers, this results in a well-rounded IT team that not only understands the technology, but also manages people, processes, and customer expectations effectively.
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IT apprenticeships often include the opportunity to work towards industry-recognised certifications such as Microsoft, CompTIA, or AWS, providing apprentices with a clear pathway for ongoing professional development alongside their apprenticeship training.
These additional qualifications help employers strengthen in-house technical capability without the cost or administrative burden of sourcing separate external training. For IT managers, this provides confidence that their teams are being trained to current industry standards, with the skills and knowledge required to support modern IT environments.
Smiling group of diverse businesspeople going over paperwork together, working in corporate office
IT apprenticeships provide a cost-effective and sustainable way to develop long-term IT talent. Apprentices gain hands-on experience using your organisation’s systems, tools, and processes, enabling them to grow into highly capable team members who are well aligned with your business and technology environment.
This approach helps employers reduce recruitment pressures, improve staff retention, and build a stable IT workforce. Over time, apprentices can progress into more advanced roles such as second-line IT support, infrastructure engineering, cybersecurity, or cloud-focused positions, creating a talent pipeline that supports ongoing business growth.
Apprenticeship Funding for Employers
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About Baltic Apprenticeships
At Baltic Apprenticeships, we believe apprenticeships are the most powerful tool for skills development. Since 2007, we’ve been dedicated to delivering high-quality, tech-driven training to aspiring professionals across England – and we were the first provider to go fully digital.
As an Ofsted Outstanding and award-winning training provider, we specialise in Data, IT, Digital Marketing, Software Development, and Sustainability programmes. Our innovative, fully online approach gives learners the flexibility to study from anywhere, while allowing employers to develop talent with minimal disruption.
We combine technology with a human touch – everything we do is built on a foundation of complete care. Through our pioneering Be-Spoke model, each programme includes core learning, industry-relevant certifications, and modules aligned to an organisation’s unique sector-specific needs.
Learn MoreWHY CHOOSE BALTIC?
15+
YEARS DELIVERING DIGITAL TRAINING
5,000+
LEARNERS SUPPORTED IN THE LAST 4 YEARS
76.1%
QUALIFICATION ACHIEVEMENT RATE
99%
LEARNER SATISFACTION RATE
ALTERNATIVE TRAINING OPTIONS
CompTIA Data+
CompTIA Data+ is a global, industry-recognised certification designed to build essential knowledge of data analytics tools and concepts.
DP-900 Azure Data Fundamentals
This Microsoft Azure Data Fundamentals certification course provides participants with foundational knowledge of core data concepts and Azure data services.
MS-900 Microsoft 365 Fundamentals
This Microsoft 365 Fundamentals course is designed to provide foundational knowledge of Microsoft’s integrated cloud platform.
Draft, Analyse, and Present with Microsoft 365 Copilot
This Microsoft Copilot course teaches people to master effective prompt engineering techniques across Microsoft 365 applications including PowerPoint, Word, Excel, Teams, and Outlook.
Microsoft Office Specialist: Excel Associate
This Microsoft Office Specialist Excel Associate certification course prepares participants for the MOS Excel Associate Certification by developing essential Excel skills.
Microsoft Office Specialist: Excel Expert
This Microsoft Office Specialist Excel Expert certification course prepares participants for the MOS Excel Expert Certification by developing advanced Excel skills to customise environments and enhance productivity.
Microsoft Power BI: Dashboard in a Day
This intensive one-day Power BI workshop explores Power BI capabilities through interactive live training and hands-on activities.
Power BI: Data Analyst
The Microsoft Power BI Data Analyst certification course equips participants with the skills to model, visualise, and analyse data in line with business and technical requirements.
Data & Business Insights
Our Level 3 Data & Business Insights apprenticeship builds the skills needed to unlock data capabilities and spark digital transformation. By the end of this course, apprentices will have the confidence to make data-driven decisions.
Microsoft IT Support Technician
Our Level 3 IT Support apprenticeship creates expert IT Technicians with exceptional problem-solving skills. Apprentices will learn to optimise systems, configure devices, and provide outstanding customer service.
Multi-Channel Marketer
Our Level 3 Multi-Channel Marketer apprenticeship empowers learners to create platform-specific strategies, campaigns, and content, designed to increase brand awareness and drive revenue.
Sustainability for Business Impact
Our Level 4 Sustainability for Business Impact apprenticeship is designed for Sustainability Managers and Business Leaders, providing an ROI-focused training solution to embed sustainable practices into operations that deliver immediate business impact.
Data Analyst
Our Level 4 Data Analyst apprenticeship teaches people to convert organisational data into powerful insights and stories. Apprentices will learn to extract meaning from the data at their disposal, informing strategic business decisions.
CompTIA Network Engineer
Our Level 4 CompTIA Network Engineer apprenticeship bridges the gap between network support and network management. We ensure our learners can support advanced networks and implement best industry practices to keep systems optimised for peak performance.
Marketing Executive
Our Level 4 Marketing Executive apprenticeship equips marketers with a deeper understanding of marketing approaches and strategy. We teach people how to plan and execute tactical and targeted marketing activities that lead to conversions.
Software Developer
Our Level 4 Software Developer apprenticeship is the solution for people looking for the next step in their software career. Building on existing knowledge, we teach advanced project management skills & development practices, creating future leaders.
Data Engineer
Our Level 5 Data Engineer apprenticeship develops strategic, business-minded engineers. Participants gain hands-on experience with cloud infrastructure, automation, data pipelines, and GenAI – aligning work with broader organisational goals.
FAQS FOR IT APPRENTICESHIPS
FAQs for Employers
IT apprenticeships are paid roles where someone works in your business while training with an approved IT apprenticeship provider. You provide real work, support and a salary; the provider delivers structured IT training and helps monitor progress and compliance.
IT apprenticeship training providers help you identify the right apprenticeship standard, advertise your vacancy, screen applicants and match you with suitable candidates.
They also support with off-the-job training, handle individual learning plans, support with reviews, and prepare your apprentice for End-Point Assessment.
When looking for an IT Apprenticeship provider, check the provider’s Ofsted rating, completion rates, QAR data, and experience with IT apprenticeships. Look for strong employer reviews, flexible delivery, and clear support for both you and your apprentices.
A Level 3 IT apprenticeship is equivalent to A levels. It’s ideal for new starters or junior staff who are building foundational IT skills.
Level 3 apprenticeships focus on core technical abilities such as IT support, troubleshooting, networking basics and digital systems, making them a strong fit for entry‑level roles and growing early‑stage talent within your organisation.
A Level 4 IT apprenticeship is a higher apprenticeship, roughly equivalent to the first year of a degree. It suits staff with existing IT skills who are ready for more complex work, such as network engineering.
Levy-paying employers usually fund IT apprenticeships through their Apprenticeship Levy funds.
Non‑levy employers normally pay 5% of the training cost, with government funding the rest, plus you pay the apprentice’s salary (at least National Minimum Wage).
However, if the apprentice is aged 16–22 years old, employers do not pay the 5% contribution as the government fully funds the training costs.
FAQs for Learners
An IT apprenticeship is a paid job where you learn on the job while training with an IT apprenticeship provider. You gain real work experience, a salary and recognised qualifications, without paying tuition fees yourself.
A Level 3 IT apprenticeship is an apprenticeship equivalent to A level study. It’s a great next step after GCSEs or for people with an interest in IT who want to build core skills for roles like IT support technician, helpdesk analyst or junior digital support.
A Level 4 IT apprenticeship is a higher apprenticeship, similar in level to the first year of a degree. It’s ideal if you’ve already done a Level 3, A levels or have some IT experience and want roles like software developer, data analyst or network engineer.
You usually need to be 16+, live and work in the UK, and not be in full‑time education. Individual IT apprenticeship providers may also ask for certain GCSEs (often English and maths) or some IT knowledge, especially for Level 4 IT apprenticeships.
Compare IT apprenticeship providers by the standards they offer, their Ofsted rating and learner reviews – also look at how they deliver training (online, in‑person or blended) and the level of support they provide throughout your apprenticeship.