IT Support Technician

The core technical training modules give our apprentices a strong understanding of IT concepts. Our hands-on approach embeds the key skills needed to thrive in a Support Technician role.

Course 1: Cisco IT Essentials (Parts 1 & 2)

This course develops critical thinking skills to resolve IT problems. We cover the essential activities for junior IT Support Technicians, including installation, configuration, and troubleshooting.

Course 2: Microsoft Mobility & Devices Fundamentals

This hands-on course builds experience with Windows devices and Windows-based networking, including device configurations, data access and management, device security, cloud services and enterprise mobility.

Course 3: Microsoft Azure Fundamentals

Cloud services are now an essential element of IT. This course provides a practical foundation in cloud services and Microsoft’s Azure platform. Our hands-on labs include networking, storage, application support and application development.

Course 4: Microsoft Server Fundamentals

This course teaches fundamental knowledge of Windows Server Administration, including Active Directory, account management, server installation, storage and performance management.

After completing the core modules, learners will take their skills beyond the Apprenticeship Standard and expand their knowledge through our curated specialist training courses:

Cisco Academy: Linux Unhatched

This self-paced course offers an exciting introduction to Linux. This course covers the basics of Linux installation and configuration with hands-on learning labs using virtual machines.

Cisco Academy: Linux Essentials

Building on the basics of Linux Unhatched, this course takes Linux training to the next level. The course focuses on command line activities to develop a working understanding of this versatile open-source system.

Cisco Academy: Network Essentials

This self-paced course gives learners the opportunity to build practical networking skills, practice verification and troubleshooting, and explore network security threats and mitigation.

In the second half of the programme, our training focus shifts into the implementation of knowledge, skills, and behaviours. Through a mix of competency workshops and workplace projects, apprentices will put their fresh skills into practice and create measurable business impact.

Workplace Projects

Apprentices will complete three workplace projects, structured around IT troubleshooting and problem-solving activities, which will form a robust and professional portfolio of evidence. This portfolio forms the basis of discussion during the End Point Assessment.

Competency Workshops

Our specialist Technical Skills Coaches will support and prepare learners for the workplace projects through three competency workshops. These training days enable learners to apply their knowledge to their working environment and current projects.

EPA Preparation: Implementing IT Methodologies

This course brings together the knowledge, skills, and behaviours embedded throughout the apprenticeship programme and helps learners prepare for their End Point Assessment.