Level 3 IT Support Technician Apprenticeship

Create your next generation of outstanding IT Technicians.

Grow and develop fresh IT talent with our Level 3 IT apprenticeship programme. We teach people how to configure devices, optimise systems, and provide an effective IT support service centred around customer care.

Our curriculum combines expert training and personal support to develop confidence alongside skill. We empower our apprentices to unlock their potential, keeping your IT systems running and your end-users happy.

At Baltic our technical training is delivered remotely, in our real-time SMART Classroom environment.

For more information about this programme, browse our summary below, or download your detailed programme guide.

Get the guide




Our technical training courses are centred around practical activities where apprentices can learn by exploring as part of a small cohort. Each course is delivered over 2x 2-day training sessions, led by an expert IT Coach.

Course 1: Supporting IT Architecture

This course builds essential knowledge for effective IT support. Focusing on core skills for problem-solving, apprentices will apply troubleshooting tools, methods, and techniques to get the root cause of technical issues.

Course 2: Working with End-User Devices

This course teaches ways to make IT work for end-users. Focusing on client architecture across cloud and on-premises systems, apprentices will explore devices and peripherals and learn to plan, install, upgrade and test them through hands-on activities.

Course 3: Working with Network Architecture

This course explores network architecture within an enterprise setting, including cloud and virtual networks. In this course, apprentices will build foundational knowledge of network operations and learn to plan, install, upgrade and test network components.

This programme includes a free, optional Microsoft Certified Fundamentals voucher to help apprentices keep pace with the latest industry knowledge and techniques, making a lasting impact on your IT team. Exam vouchers are available on request.


Our curriculum combines expert technical training courses with corresponding workplace projects. After completing the course material, apprentices continue to build their skills and apply what they’ve learned within the workplace, making a positive impact on your team.

A Level 3 IT Support Technician apprentice will complete the following projects:

  • Supporting & Solving Problems with IT Architecture

  • Supporting & Solving Problems with Client Architecture

  • Supporting & Solving Problems with Network Architecture


We understand every business, workplace and job role is different.

Our programmes go above and beyond the Apprenticeship Standard, offering
learners the opportunity to gain specialist certifications and become industry experts.

This means our programmes can be tailored and personalised to suit individual roles,
goals, and business needs.

Our programme includes optional further study in:

  • Microsoft 365 Fundamentals 

  • NDG Linux Unhatched

  • Microsoft Azure Fundamentals

  • Network Essentials  


Role Profile:

Apprenticeship Tasks & Responsibilities

Throughout the programme, apprentices will build up the knowledge and experience they’ll need to become a fully competent IT Support Technician.

We work with our employers to find the right fit between a job role and apprenticeship training, creating an individual learning plan for apprentices enrolled on our programmes.

Download the Role Profile below to see how an apprentice IT Support Technician may fit into your team.

See Role Profile

IT Support Technician:

Programme Guide for Employers

For more information on the courses, training methods and support we offer our apprentice IT Support Technicians, download the complete programme guide for employers below.

This guide contains everything employers need to know about this apprenticeship programme, including typical tasks, duties and responsibilities, training schedule, professional development timeline, funding information, and next steps.

Get Your Guide

Recruit an IT Support Apprentice

To find out more about recruiting an apprentice, or to enrol an existing member of you team on this programme, please get in touch with our specialist apprenticeship advisors.