IT Support Technician

Our technical training courses are centred around practical activities where apprentices can learn by exploring as part of a small cohort. Each course is delivered over 2x 2-day training sessions, led by an expert IT Coach.

Course 1: Supporting IT Architecture

This course builds essential knowledge for effective IT support. Focusing on core skills for problem-solving, apprentices will apply troubleshooting tools, methods, and techniques to get the root cause of technical issues.

Course 2: Working with End-User Devices

This course teaches ways to make IT work for end-users. Focusing on client architecture across cloud and on-premises systems, apprentices will explore devices and peripherals and learn to plan, install, upgrade and test them through hands-on activities.

Course 3: Working with Network Architecture

This course explores network architecture within an enterprise setting, including cloud and virtual networks. In this course, apprentices will build foundational knowledge of network operations and learn to plan, install, upgrade and test network components.

This programme includes a free, optional Microsoft Certified Fundamentals voucher to help apprentices keep pace with the latest industry knowledge and techniques, making a lasting impact on your IT team. Exam vouchers are available on request.

Our curriculum combines expert technical training courses with corresponding workplace projects. After completing the course material, apprentices continue to build their skills and apply what they’ve learned within the workplace, making a positive impact on your team.

A Level 3 IT Support Technician apprentice will complete the following projects:

• Supporting & Solving Problems with IT Architecture

• Supporting & Solving Problems with Client Architecture

• Supporting & Solving Problems with Network Architecture

We believe that personal and professional development are two sides of the same coin. That’s why we deliver a bespoke personal development curriculum alongside our technical training courses.

Through a mix of one-to-one support sessions, independent study, group discussions and quizzes, our learners are supported to become the best versions of themselves.

Our personal development curriculum covers the following themes:

• Behaviour & Attitudes

• Safeguarding

• Citizenship & British Values

• Character & Confidence

• Equality, Diversity & Inclusion

Our learners are also supported to build additional skills to support their role through personally curated Stretch and Challenge resources. These include Cisco Academy, Introduction to Cloud Technology, and Microsoft 365 training.