Here at Baltic, customer service plays a very important part in what we do and we want all of the employers and apprentices we work with, to be completely satisfied with the service they receive. We understand the importance of customer care and we strive to deliver this to the highest possible standards at all times.

We want your feedback, good or bad we want to hear about your experience. Should you be unsatisfied at all with any aspect of our service at any time, we want you to tell us. Don’t worry, we won’t be upset. We simply would rather know, so that we can help rectify the situation and make for a better experience going forward.

If you have thoughts or recommendations about how we could change or add to what we do, please tell us about those ideas too.

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Customer Experiences

At Baltic Apprenticeships we ensure that we:

  • Listen carefully to complaints and treat complaints as confidential, where possible
  • Record, store and manage all complaints accurately and in accordance with the Data Protection Act
  • Investigate the complaint fully, objectively and within the stated time frame
  • Notify the complainant of the results of the investigation and any right of appeal
  • Inform the complainant of any action that will be implemented in order to ensure that there is no re-occurrence

Ways to contact us to discuss feedback and concerns:

Baltic welcome feedback from all of its customers and stakeholders, and prior to an official complaint we encourage an open conversation with a member of our team to thoroughly investigate and respond accordingly.  If you are happy to follow this preferred method, please email customercare@balticapprenticeships.com and a member of the team will be touch.

Should you feel like you would like to take your feedback further, the first step is for Baltic to thoroughly understand your complaint, therefore all details of your complaint must be recorded on our Complaint Investigation Form.  This will allow us to investigate your complaint accurately by responding to the information provided by you in writing. 

Download the form below and submit by emailing customercare@balticapprenticeships.com

Everything you need to know...

Whether you are an apprentice, employer, school or parent, our ebooks and tools are designed to give you all the information that you will need.
Apprentice Ebook:

An Introduction to Your Baltic Apprenticeship

Employer Ebook:

Your Guide to the Apprenticeship Levy