Here at Baltic, customer service plays a very important part in what we do and we want all of the employers and apprentices we work with, to be completely satisfied with the service they receive. As the first training provider to gain the Institute of Customer Service accreditation, we understand the importance of customer care and we strive to deliver this to the highest possible standards at all times.
We want your feedback, good or bad we want to hear about your experience. Should you be unsatisfied at all with any aspect of our service at any time, we want you to tell us. Don’t worry, we won’t be upset. We simply would rather know, so that we can help rectify the situation and make for a better experience going forward.
If you have thoughts or recommendations about how we could change or add to what we do, please tell us about those ideas too.
How do I make a complaint? The first step is for us to understand your complaint. In order to do this, all complaints must be made in writing via our Complaint Investigation Form (click to download).
You can also view our full Complaints Policy and Procedures using the download link below.