ITIL® Foundation (Version 5) Certification
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Online Course
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AB-900 Introduction to Microsoft 365 and AI Administration
Participants will gain an understanding of Microsoft 365, including core services, security, and cloud concepts. The course also introduces AI capabilities and how they enhance productivity and collaboration, preparing learners for the AB-900 exam.
AB 900 TRAINING DELIVERED OVER 2 DAYS
REMOTE LEARNING
AB 900 EXAM VOUCHER INCLUDED
This course introduces learners to the core capabilities of Microsoft 365 alongside the emerging AI-powered tools that are transforming productivity, collaboration, and administration across modern organisations.
Designed for those new to Microsoft 365 and foundational AI concepts, this course provides a broad understanding of the Microsoft 365 ecosystem, its cloud services, and how AI enhances day-to-day workflows.
The course includes sitting the AB-900 exam to achieve the Microsoft 365 Certified: Copilot and Agent Administration Fundamentals certification.
The Introduction to Microsoft 365 and AI Administration course covers…
We begin by teaching the core components of Microsoft 365, including the role of AI and how both support modern workplace productivity.
Learners will explore key services such as Microsoft Teams, Exchange, SharePoint, OneDrive, and Microsoft 365 apps, focusing on how they work together to streamline communication and collaboration.
We cover Microsoft Entra ID (Azure AD), authentication, access management, and the security principles that protect users and organisational data.
Learners will build an understanding of cloud computing principles, Microsoft 365 subscription options, and how organisations choose the right licensing models.
We introduce exciting AI capabilities such as Microsoft Copilot and other intelligent features that enhance productivity, automate tasks, and improve administrative workflows.
Finally, the course demonstrate how AI-driven insights and Microsoft 365 services support teamwork, governance, and compliance.
Microsoft 365 and AI Administration Course Benefits
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The Microsoft 365 and AI Administration (AB-900) course equips employees with a strong understanding of Microsoft 365 services, cloud concepts, security, and identity, alongside the fundamentals of AI within the platform.
This knowledge enables teams to confidently use both Microsoft 365 tools and AI-powered features in their day-to-day roles, improving collaboration, productivity, and administrative efficiency across the organisation.
As a result, businesses benefit from more consistent system usage and smarter, more streamlined ways of working.
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Many organisations invest in Microsoft 365 but underutilise its full capabilities, particularly when it comes to emerging AI tools.
AB-900 training helps employees understand how Microsoft 365 services and AI features work together to automate tasks, enhance workflows, and support better decision-making.
This reduces manual effort, improves efficiency, and ensures you maximise the value of both your Microsoft 365 and AI investments.
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A digitally confident, AI-aware workforce is essential in today’s evolving workplace.
AB-900 provides a recognised foundation in Microsoft 365 and AI administration, giving employers confidence that staff understand both core services and emerging technologies.
This helps close digital and AI skills gaps, reduces reliance on external support, and supports the successful adoption of AI-driven ways of working.
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Microsoft Partnership
Baltic Apprenticeships have partnered with Microsoft to deliver specialist training, including the Introduction to Microsoft 365 and AI Administration course, through standalone training programmes and apprenticeship programmes.
As a Microsoft Training Services Partner, Baltic can offer learners direct access to industry-leading training, delivered by Microsoft-certified coaches, ensuring learners are prepared to sit their exams with confidence.
These certifications, covering Excel, Copilot, and Power BI, are globally recognised for validating practical, job-ready skills that align with the evolving needs of the tech industry.
Learn MoreKEY AB-900 COURSE DETAILS
AB 900 Course Duration
This course runs across 2 trainer-led days, building knowledge through guided teaching.
Delivery Method
This course is delivered entirely online, over 2-days via Microsoft Teams.
Certified Trainers
Our training is delivered by our internal Microsoft certified trainers.
AB 900 Exam Details
At the end of the course, participants will sit the AB-900 exam.
Qualification Achieved
Participants will achieve the AB-900 certification.
Available Discounts
We offer our employer partners exclusive discounts (up to 50%) on our courses.
Course Prerequisites
Please ensure all prerequisites are met before course commencement to avoid technical difficulties during your learning experience.
- Webcam: Required for live sessions and practical demonstrations.
- Microphone: Essential for participation in interactive sessions.
- Stable internet connection: Minimum broadband speed recommended.
Windows Users
- Operating System: Windows 10 Pro or Windows 11 Pro (or higher editions)
- Remote Desktop Access: Use the built-in Remote Desktop Connection app
Note: Windows Home editions are not supported as Microsoft has discontinued remote desktop support for these versions
Mac Users
Remote Desktop Client: Install one of the following:
- Microsoft Remote Desktop for Mac
- Windows App for Mac
- All learners will need to connect to exam virtual machines (VMs) using RDP
- Test your remote desktop connection before the course begins
- Have backup internet access available if possible
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The Baltic Advantage
Our AB-900 course is delivered by in-house certified trainers with deep product expertise, providing participants with tailored guidance and access to bespoke mock exams designed to support their success.
Participants learn in small groups of just 14, benefit from peer networking, and receive full guidance throughout their journey.
At Baltic, we push for success, ensuring all participants are fully prepared to sit and achieve their official Microsoft certification.
WHY LEARN WITH BALTIC?
As an award-winning Ofsted Outstanding education provider, we are renowned for delivering high-quality, engaging, and results-driven data & digital training.
15+
YEARS DELIVERING HIGH-QUALITY TRAINING
5,000+
LEARNERS TRAINED IN DATA & DIGITAL
99%
LEARNER SATISFACTION RATE
4.7
STAR RATING ON TRUSTPILOT
GET IN TOUCH
Do you have a question or query about our courses? Reach out and a member of a team will be in touch.
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Microsoft 365 and AI Administration (AB-900) FAQs
The new AB-900 course builds on the core Microsoft 365 fundamentals previously covered in MS-900, with the addition of AI-focused content. It introduces how AI tools, such as Microsoft Copilot, are used within Microsoft 365 to enhance productivity, collaboration, and administration.
Microsoft has developed AB-900 to help individuals build the skills needed to succeed in a rapidly evolving, AI-driven workplace. It reflects the growing importance of AI across everyday business tools and operations.
This course is ideal for individuals new to Microsoft 365, as well as those looking to understand how AI is being integrated into modern workplace tools. It’s particularly valuable for teams adopting Microsoft 365 or beginning to explore AI capabilities.
No prior experience is required. The course is designed as an introduction, covering both Microsoft 365 fundamentals and the basics of AI in a clear and accessible way.
Learners will be introduced to AI tools and features within Microsoft 365, including how AI supports productivity, automates tasks, and enhances collaboration and administrative workflows.