Microsoft IT Support Technician
Our Level 3 IT Support apprenticeship creates expert IT Technicians with exceptional problem-solving skills. Apprentices will learn to optimise systems, configure devices, and provide outstanding customer service.
Apprenticeships & Certification Courses for MSPs
Explore our award-winning apprenticeship training, upskilling programmes, and Microsoft & CompTIA certification courses for IT and technical teams working in managed service environments.
MSP Training Guide
Discover how apprenticeships can help MSPs build capability, strengthen client delivery, and develop a future-ready talent pipeline.
Inside the full MSP training guide, you’ll find:
- About Baltic Apprenticeships
- Microsoft & CompTIA Partnerships
- Programme Overviews
- Programme Delivery
- Bespoke Apprenticeships
- Closed Cohorts
- LittleFish Case Study
Professional call center agents with headsets providing friendly
Apprenticeships & Certified Training for Modern MSPs
Managed Service Providers rely on skilled teams to deliver fast, secure, and consistent services across multiple customer environments. However, ongoing skills shortages across IT, data, and digital roles make recruitment costly and retention difficult.
Apprenticeships and industry-recognised certification courses offer MSPs a practical way to build capability from within. By developing talent across technical and digital teams and supporting learning with Microsoft and CompTIA certifications, MSPs can strengthen service delivery, build client confidence, and support long-term growth.
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Why Prioritise Training Across Your MSP?
In managed service environments, consistent training helps teams maintain service quality, adapt to changing technologies, and support customers more effectively.
In managed service environments, IT support teams are often the first point of contact for customers. Strong technical capability, structured problem-solving, and confident communication are essential to maintaining service quality and customer satisfaction.
Our apprenticeships and structured training give learners hands-on experience alongside additional Microsoft and CompTIA certifications, building both practical capability and recognised credentials for MSP roles.
Reliable networks and infrastructure are critical to service continuity across MSP customer estates. Without consistent skills and standards, infrastructure issues can quickly lead to downtime, escalations, and lost trust.
Our Network training builds the capability MSPs need to design, configure, and maintain secure, high-performing environments. Aligned to CompTIA Network+ and related certifications, our programmes develop engineers who can troubleshoot complex issues, improve resilience, and support scalable infrastructure across multiple clients.
As MSPs grow, access to accurate data and meaningful insight becomes increasingly important. Whether supporting internal operations or expanding into managed data services, teams need the skills to collect, analyse, and interpret data effectively.
Our data training programmes help MSPs develop in-house data capability through practical, role-aligned learning. Apprentices build skills in data analysis and engineering that support reporting, operational visibility, and data-driven decision-making, aligned to real business use cases within IT service environments.
In a competitive MSP market, technical capablity alone isn’t always enough to drive growth. Strong digital and marketing presence helps MSPs attract the right customers, communicate value, and build sustainable pipelines.
Our digital marketing training supports MSP growth by developing skills in analytics, content, campaign management, and customer acquisition. Learners align marketing activity to commercial goals, improving visibility, performance, and long-term growth.
In managed service environments, software development skills support automation, systems integration, and scalable service delivery. These capabilities help MSPs improve efficiency, reduce manual workload, and respond more effectively to customer needs.
Our software apprenticeships develop practical software skills aligned to real MSP use cases, helping teams strengthen internal capability while maintaining day-to-day service delivery.
Apprenticeships & Certifications For MSPs
Our apprenticeship programmes and Microsoft and CompTIA training courses support MSPs in developing the technical and leadership skills needed to deliver secure, scalable services. From apprenticeships to short, focused courses, we help MSPs build capability and gain certifications while maintaining service performance.
CompTIA Network Engineer
Our Level 4 CompTIA Network Engineer apprenticeship bridges the gap between network support and network management. We ensure our learners can support advanced networks and implement best industry practices to keep systems optimised for peak performance.
Data & Business Insights
Our Level 3 Data & Business Insights apprenticeship builds the skills needed to unlock data capabilities and spark digital transformation. By the end of this course, apprentices will have the confidence to make data-driven decisions.
Data Analyst
Our Level 4 Data Analyst apprenticeship teaches people to convert organisational data into powerful insights and stories. Apprentices will learn to extract meaning from the data at their disposal, informing strategic business decisions.
AI & Digital Champion
Our Level 4 AI & Digital Champion programme develops internal leaders who can embed data-driven decision-making, support technology adoption, and build confidence with automation and AI tools.
Data Engineer
Our Level 5 Data Engineer apprenticeship develops strategic, business-minded engineers. Participants gain hands-on experience with cloud infrastructure, automation, data pipelines, and GenAI – aligning work with broader organisational goals.
Multi-Channel Marketer
Our Level 3 Multi-Channel Marketer apprenticeship empowers learners to create platform-specific strategies, campaigns, and content, designed to increase brand awareness and drive revenue.
Marketing Executive
Our Level 4 Marketing Executive apprenticeship equips marketers with a deeper understanding of marketing approaches and strategy. We teach people how to plan and execute tactical and targeted marketing activities that lead to conversions.
Software Developer
Our Level 4 Software Developer apprenticeship is the solution for people looking for the next step in their software career. Building on existing knowledge, we teach advanced project management skills & development practices, creating future leaders.
MS-900 Microsoft 365 Fundamentals
This Microsoft 365 Fundamentals course is designed to provide foundational knowledge of Microsoft’s integrated cloud platform.
AZ-900 Azure Fundamentals
This Microsoft Azure Fundamentals certification course is designed to equip participants with a broad knowledge of cloud computing concepts and core Azure services.
DP-900 Azure Data Fundamentals
This Microsoft Azure Data Fundamentals certification course provides participants with foundational knowledge of core data concepts and Azure data services.
SC-900 Security, Compliance and Identity Fundamentals
This Microsoft Security, Compliance & Identity fundamentals certification course is designed to equip participants with foundational knowledge of security, compliance, and identity concepts.
Draft, Analyse, and Present with Microsoft 365 Copilot
This Microsoft Copilot course teaches people to master effective prompt engineering techniques across Microsoft 365 applications including PowerPoint, Word, Excel, Teams, and Outlook.
Microsoft Office Specialist: Excel Associate
This Microsoft Office Specialist Excel Associate certification course prepares participants for the MOS Excel Associate Certification by developing essential Excel skills.
Microsoft Office Specialist: Excel Expert
This Microsoft Office Specialist Excel Expert certification course prepares participants for the MOS Excel Expert Certification by developing advanced Excel skills to customise environments and enhance productivity.
Microsoft Power BI: Dashboard in a Day
This intensive one-day Power BI workshop explores Power BI capabilities through interactive live training and hands-on activities.
PL-300 Power BI: Data Analyst
The Microsoft Power BI Data Analyst certification course equips participants with the skills to model, visualise, and analyse data in line with business and technical requirements.
CompTIA Network+
CompTIA Network+ is an industry-recognised certification that builds foundational knowledge of designing, configuring, managing, and troubleshooting secure network infrastructures.
CompTIA Security+
CompTIA Security+ provides foundational knowledge in cybersecurity, threat mitigation, and risk management.
CompTIA Data+
CompTIA Data+ is a global, industry-recognised certification designed to build essential knowledge of data analytics tools and concepts.
Build Your MSP Talent Pipeline
Find out how training can reduce recruitment pressure, upskill your team, and create a sustainable talent strategy for your MSP.
WHAT DO OUR EMPLOYERS SAY ABOUT OUR IT TRAINING?
Hear from Andrew Seaton, Managing Director at Resolve ➡️
WHY MSPS CHOOSE OUR TRAINING COURSES
The data speaks for itself. Our results reflect years of delivering high-quality training that supports real skills development and measurable outcomes for employers and learners.
15+
YEARS DELIVERING DIGITAL TRAINING
5,000+
LEARNERS SUPPORTED IN THE LAST 4 YEARS
76.1%
QUALIFICATION ACHIEVEMENT RATE
99%
LEARNER SATISFACTION RATE
Shot of a young man helping his colleague in a modern call centre.
Microsoft and CompTIA Partnerships
Baltic Apprenticeships partners with Microsoft and CompTIA to deliver globally recognised certifications that enrich our apprenticeship programmes and that are also available through standalone training courses.
As a Microsoft Training Services Partner, we deliver specialist training in technologies widely used by MSPs, including Excel, Copilot, and Power BI. These certifications enrich our IT and data apprenticeship programmes, while also being available as standalone courses for individuals or teams.
Similarly, as a CompTIA partner, we offer certifications such as CompTIA Data+ and Network+, validating practical, job-ready skills across IT, networking, and data roles. These certifications are embedded within relevant apprenticeships and can also be completed through short, standalone training courses.
What Funding is Available for MSPs?
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About Baltic Apprenticeships
Baltic Apprenticeships is an Ofsted Outstanding training provider specialising in IT, data, digital marketing, and software development programmes that support modern MSP environments. Since 2007, we’ve worked with employers across England to develop technical talent through flexible, fully online apprenticeships.
Our programmes are designed to fit around service delivery, allowing MSPs to upskill teams with minimal disruption. Through our Be-Spoke model, training combines core learning, industry-recognised Microsoft and CompTIA certifications, and modules aligned to the technologies and services MSPs use every day – helping businesses build capability, improve retention, and scale with confidence.
Learn MoreFAQs: Apprenticeships & Certification For MSPs
The right training depends on your business goals, skills gaps, and growth plans. Many MSPs combine apprenticeships for long-term development with short courses for immediate skills and certification needs.
Apprenticeships provide long-term, structured development aligned to a job role, while short training courses focus on specific skills or certifications delivered over a shorter period. Many MSPs use both to meet immediate and long-term training needs.
Yes. Apprenticeships are commonly used to upskill existing staff, not just new hires. Many MSPs use apprenticeships to develop technicians, engineers, and analysts already in role, supporting progression while addressing skills gaps.
Apprenticeships are designed to fit around live MSP environments. Training is delivered flexibly and largely online, allowing employees to learn while continuing to meet SLAs and customer commitments with minimal disruption.
Apprenticeships can support a wide range of MSP roles, including:
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IT Support Technicians
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Network & Infrastructure Engineers
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Data Analysts and Data Engineers
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Software Developers and Automation Roles
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Digital and Marketing Professionals
Commonly valued certifications for MSPs include:
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Microsoft certifications (Excel, Copilot, Power BI, Azure pathways)
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CompTIA certifications (Network+, Security+, Data+)
These certifications validate practical, job-ready skills and are widely recognised by customers and the tech industry.
Short, accredited training courses typically run between 1–5 days, allowing MSP teams to build in-demand skills quickly and apply learning immediately without impacting service delivery.