IT Apprenticeship

Baltic is working with Computeam, a leading UK education technology provider that helps schools and multi‑academy trusts improve learning through reliable and innovative IT services. Computeam delivers a wide range of technology support, from secure networks and internet solutions to classroom tools and ongoing IT support for hundreds of schools across the UK. 

As an IT Apprentice, you will gain hands‑on experience supporting technology services, helping to resolve IT issues, working on small projects at client sites, and communicating with both clients and the support team to ensure excellent service. This role is a great opportunity to learn key IT skills and grow your career within a supportive and purpose‑driven company.

Alongside your day-to-day responsibilities, you’ll work towards your Level 3 Information Communications Technician apprenticeship, delivered by our expert training team at Baltic Apprenticeships giving you the skills and confidence to build a long-term career in IT.

A Typical Day in the Job:

• Provide support and advice on a wide range of IT services and technologies, including Microsoft, Google and Apple platforms.
• Process/triage incoming requests for support, through the service board, in line with our published SLAs.
• Assist with small IT projects at client sites and monitor support requests to ensure timely progress.
•  Provide excellent client support by resolving issues, suggesting solutions, and keeping clear communication with the team and clients.
• Ensure all Tickets and recorded data are kept up to date as changes are made.
• Escalate issues within the team where necessary.
• Full training and support will be provided by your workplace mentor and from the Baltic team. 

Salary, Hours & Benefits:

• £16,640 Per annum
• Monday to Friday 8:00am till 5:30pm
• Standard annual leave entitlement
• Car scheme
• Company events
• Company pension
• Cycle to work scheme
• Employee assistance programme (EAP)
• Employee referral programme
• Sick pay

Desired Qualities, Skills and Knowledge:

• Passion for IT
• Good communication skills
• Ability to work well within a team and individually
• Understanding of Microsoft, Google and Apple platforms.
• A minimum of Grade 5 in Maths and Grade 4 in English is required

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Computeam. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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