IT Apprenticeship

Siemlus is a forward-thinking technology provider delivering seamless IT solutions to the hospitality sector, supporting businesses to operate efficiently and securely. As the company continues to grow, Siemlus is looking for a motivated and enthusiastic IT Apprentice to join its dynamic team.

In this role, you’ll gain hands-on experience supporting IT systems, responding to helpdesk queries, troubleshooting hardware and software issues, and assisting with installations both remotely and on-site.

Alongside your day-to-day responsibilities, you’ll work towards your Level 3 Information Communications Technician apprenticeship, delivered by our expert training team at Baltic Apprenticeships giving you the skills and confidence to build a long-term career in IT.

A Typical Day in the Job:

• Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved
• Logging tickets and keeping records of queries
• Analysing call logs to identify common trends and underlying problems
• Diagnosing Hardware and Software faults
• Working closely with field engineers to visit customer sites if the problem is more serious
• Assisting with the installation of hardware and software, ensuring seamless integration and functionality
• Updating self-help documents for customers
• Full training and support will be provided by your workplace mentor and from the Baltic team. 

Salary, Hours & Benefits:

• Salary: £17,000 Per annum
• Working Hours: Monday to Friday, 9:00 AM – 5:00 PM
• Holiday: 28 days of annual leave (including bank holidays)
• Career Development: Clear progression opportunities
• Inclusive Culture: Everyone’s voice is heard
• Dress Code: Casual attire encouraged
• Wellbeing Perk: One "duvet day" per year – an extra day off just because you need it
• Team Environment: Supportive, flexible, and understanding team

Desired Qualities, Skills and Knowledge:

• Strong passion for IT
• Knowledge of Software and hardware
• Self-motivated and desire to learn new skills on a daily basis
• Strong communication skills with confidence speaking over the telephone
• Problem solving attitude
• Self-sufficient and proactive
• A minimum of Grade 4 in Maths and Grade 4 in English is required

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Siemlus. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT