IT Apprenticeship

Are you passionate about technology and eager to kick-start a career in IT? Join IT QED, a trusted provider of IT support and services, as an IT Support Apprentice. This is an exciting opportunity to gain hands-on experience, develop technical skills, and work alongside a team of experienced IT professionals.

At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support.

A Typical Day in the Job:

• Logging calls on the helpdesk.
• Answering customer queries and learning customers IT systems.
• Providing first line IT support.
• Triaging calls and escalating where necessary to second line support.
• The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems.
• Conducting training to familiarise yourself with technologies in use within client environments.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,000 per annum
• Monday – Friday 9-5.30
• 21 days holiday & Bank holidays
• Extra day holiday each year up until 25 days
• Private medical scheme

Desired Qualities, Skills and Knowledge:

• A Grade C/4 in GCSE Maths and Grade 5/C in English is required for the role
• An enthusiastic and professional attitude
• Aptitude for learning new skills.
• An interest in IT and career progression within the company.
• Customer-focused.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT