ICT Support Technician - Level 3 - Partnership Education

Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an IT Support Apprentice, where you’ll gain hands-on experience while building real-world skills through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication, and sharpening your people skills in Customer Service Fundamentals, this role is your fast-track entry into the IT industry.

Join a forward-thinking company dedicated to transforming education through tech, and take the first step towards a future-proof career in IT support.

🌟 Why Partnership Education?

Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational institutions. As an apprentice, you’ll work alongside a skilled and supportive team that’s passionate about empowering educators and students through reliable, future-ready technology.

🔧 What You’ll Be Doing

While working towards your Level 3 IT Support qualification with Baltic Apprenticeships, you’ll:

• Respond to remote helpdesk requests with timely and effective technical support
• Log, track, and resolve support calls efficiently
• Carry out hardware and software repairs in a fully-equipped workshop
• Install and configure hardware and software across client sites
• Maintain detailed network documentation and reports
• Support project needs by sourcing IT equipment
• Attend on-site visits to assist schools directly

You’ll receive full training and mentorship from both your workplace and the expert team at Baltic.

💼 Salary, Hours & Benefits

• £14,772 annual salary
• 37.5 hours per week, Monday to Friday, 9am–5pm
• 23 days holiday
• Private healthcare, pension contributions, employee assistance programme, and life assurance
• Mileage allowance – 45p per mile for travel outside your regular commute
• A structured training and progression plan within the company
• Potential of an annual bonus!

💡 What We’re Looking For

• A keen interest in IT and problem-solving
• Experience building a PC
• Full UK Drivers Licence and access to own car
• Experience in hardware repair or troubleshooting is a bonus
• Confident communication skills and a team-oriented mindset
• Familiarity with Microsoft Windows and Office
• A customer-first approach with strong interpersonal skills
• Self-motivation and a proactive attitude

🎓 Your Training with Baltic

This apprenticeship is more than just a qualification – it’s your launchpad into the IT world. You’ll complete:

• AZ-900 Azure Fundamentals – a foundational cloud computing certification
• Confident Communication – develop self-awareness, body language, and digital presence
• Customer Service Fundamentals – learn how to understand user needs, resolve conflict, and build professional relationships

🚀 Ready to Apply?

Click “Apply” and send us your CV! Once received, you’ll be invited to a friendly chat with our recruitment team, followed by a formal interview with the employer if shortlisted.

✅ Eligibility

You must have the right to work in the UK and hold valid residency status.

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