Customer Privacy Policy

This policy sets out the basis on which any personal data including special category personal data that we collect from you, or that you provide to us, will be processed by us.  Personal data means information about you that may identify you from that data.

This policy applies to candidates, learners, employers and partners.

Customer Privacy Policy


Employee Privacy Policy 

This policy sets out how applications, candidate and employee data is processed by us. This policy applies to candidates and employees of Baltic Apprenticeships. 

Employee Privacy Policy 



You have a right to ask us for a copy of your personal data that we hold about you.  A request to exercise this right is called a “subject access request” and must be made in writing.

Data Protection


Equality and Diversity

Baltic Apprenticeships wishes to secure genuine equality of opportunity whether required by legislation or not, in all aspects of its activities as an employer and training provider. We will take every reasonable and practicable steps to ensure that there is no discrimination against any individual or individuals, including staff, directors, beneficiaries, trainees, subcontractors and customers on account of their disability, age, sexual orientation, race, religion or belief, gender reassignment, gender, marital status and civil partnership, pregnancy and maternity or any other criteria.

Baltic Apprenticeships is committed to being an equal opportunities employer and training provider, promoting and developing equality and diversity in all its functions across the business.

It will seek to do this by:

  • Communicating its commitment to equality and diversity to all members of staff, learners and others
  • Creating an environment where there is mutual respect and equality of opportunity
  • Providing relevant training for all staff
  • Developing mechanisms for implementation, monitoring, evaluation and review
  • Treating acts of discrimination as a disciplinary offence
  • Dealing with harassment and bullying
  • Engaging staff in the development, implementation and execution of our policies
  • Actively promoting equality and diversity with our customers, learners and others

The Senior Management Team and Board recognise that they have responsibility for ensuring that the company operates within the legal framework for equality and for implementing the policy throughout the business.



Safeguarding is essential in assuring the development and well-being of young people and adults alike. Safeguarding is the action that is taken to promote the welfare of young adults to protect them from harm. The potential harm that can affect learners is wide-ranging and includes things such as; bullying, inappropriate supervision and unsafe workplaces or working practices.

Safeguarding is at the heart of Baltic Apprenticeships daily operations – from the appointment of staff, ensuring safe working environments and that we provide learners with the information and advice on how they can keep themselves safe, to carefully selecting the employers we work with.

We have a number of specially appointed staff to lead on Safeguarding matters who are available to discuss any concerns you may have regarding your safety or welfare whilst training with Baltic Apprenticeships.

Safeguarding Policy


Preventing Extremism and Radicalisation  

Baltic Apprenticeships have a statutory duty, known as Prevent, to Safeguarding Learners from radicalisation and extremism which can lead to acts of terrorism.

Preventing Extremism and Radicalisation Policy



Baltic Apprenticeships is committed to growing and diversifying the range of courses it delivers to widen participation, deliver to niche markets, engage in new and emerging markets and meet the regional and local economic development agenda. In order to achieve this, Baltic has taken the strategic decision to subcontract part of its provision to partner organisations who can demonstrate high-quality delivery.

Sub-contracting Supply Chain Fees and Charges Policy


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