How Capgemini is Developing Future-Ready IT Talent Through Apprenticeships

As an AI powered global business and technology transformation partner, Capgemini is committed to developing the skills needed for the future. IT apprenticeship programmes play an important role in this strategy – bringing in new external talent while also supporting existing colleagues to upskill, retrain, and grow their careers. This approach helps Capgemini build the technical capability required to deliver innovative, high-quality solutions for clients.

Working in partnership with Baltic Apprenticeships, Capgemini has created development pathways that enable people to gain hands on experience, progress quickly, and contribute directly to the transformation of its IT function.

The Business Impact of IT Apprenticeships on Service Delivery Teams

IT apprenticeships have consistently strengthened Capgemini’s service delivery teams. Managers see a clear uplift in technical capability, confidence, and the ability to handle increasingly complex work.

Tina Pryce, Service Delivery Manager, reflects on this impact:

“We’ve welcomed several apprentices into our team, and it has consistently been a rewarding experience. Watching them develop both their technical expertise and their confidence in engaging with end users has been truly impressive.”

A strong example of this growth is Jason Omondi, who joined Capgemini in 2022 and has since completed both his Level 3 IT Technician and Level 4 Network Engineer apprenticeships with distinction – both delivered through Baltic’s IT apprenticeship programmes. His technical development has seen him progress from supporting day‑to‑day queries to resolving high‑impact issues.

During a recent onsite event, Jason worked with Capgemini Group IT to diagnose and fix a critical guest network failure. His swift intervention restored connectivity and ensured the event continued with minimal disruption.

Tina adds:

“Jason’s actions made a real difference to the event and demonstrated how much he has grown. His apprenticeship has delivered a clear return.”

Apprentices like Jason help increase capacity across teams, improve service quality through consistent troubleshooting practices, and support faster, more accurate technical outcomes for clients.

These developments provide a strong foundation for the transformation work happening across Capgemini’s IT function.

Building Cloud and Networking Skills Through Apprenticeships

As Capgemini evolves its infrastructure and expands cloud capabilities, apprenticeships provide a practical way to build the secure, scalable and future‑ready skills required across IT operations.

James Rowley, DTS & Asset Management Service Delivery Lead, describes the value:

“Our work with Baltic has been pivotal in driving digital transformation across the IT function. Through tailored programmes, we’ve upskilled team members in advanced networking and cloud technologies, embedding best practices and improving operational resilience.”

This investment has helped Capgemini strengthen technical capability, adopt more proactive system management, and develop internal talent equipped to support modern, complex environments.

Apprenticeships as a Long-Term IT Talent Strategy

Apprenticeships have become a key part of Capgemini’s long‑term workforce strategy. They support succession planning, help build diverse teams, and ensure people have clear routes to progress.

Josh Phipps, Apprenticeship Programme Manager, highlights:

“We have a long-standing commitment to apprenticeships – they help us address the digital skills gap, advance technology, and support our ambitions for a diverse and inclusive workforce.

They continue to be a cornerstone of our workforce strategy, and we will keep evolving our approach in the years ahead.”

Capgemini’s partnership with Baltic has helped the organisation integrate apprenticeships confidently, with learners progressing smoothly and training aligned to real‑world needs.

Josh adds:

“Working with Baltic has always been straightforward. Their team is friendly, responsive and eager to help. Several employees have progressed from one programme to another, which speaks volumes about the quality of delivery.”

Capgemini’s experience demonstrates how apprenticeships build strong teams, develop future talent, and support long‑term transformation. By investing in both new entrants and existing colleagues, Capgemini is building a sustainable and future‑ready IT workforce.

Explore Baltic’s IT and network engineer apprenticeship programmes and see how they can build your team’s technical capability.