Software Support Apprenticeship

Begin Your Career in Software Support with an Innovative Technology Company 🚀

Baltic Apprenticeships are working in partnership with Ensign Software to find their next Software Support Apprentice. Ensign Software provides specialist software solutions and support services, helping organisations implement and optimise technology that improves efficiency and business performance. With a strong focus on customer experience and continuous improvement, Ensign Software offers an exciting environment for someone looking to start their career in the tech industry.

This is a fantastic opportunity for someone who enjoys problem-solving, helping people and working with technology. As a Software Support Apprentice, you’ll gain hands-on experience supporting customers, coordinating software rollouts and developing valuable technical and customer service skills.

In this role, you’ll work towards your Level 3 Digital Applications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide software installation guidance and coordinate customer enquiries
• Support clients with service-related issues and troubleshooting
• Guide customers through software rollout and transition phases
• Coordinate and support clients’ online training requirements
• Assist customers with post-installation and user-related queries
• Keep clients informed about service status updates and incidents
• Contribute to internal and external customer support meetings
• Support incident and problem management activities
• Deliver excellent customer service and contribute to continual service improvement initiatives

Full training and support will be provided by your workplace mentor and by the Baltic team.

Salary, Hours & Benefits:

• Salary: £15,080 per annum
• Working hours: Monday – Thursday 8:30am – 4:45pm, Friday 8:30am – 4:00pm
• 28 days holiday including bank holidays
• Perkz employee discount scheme
• Supportive team environment
• Professional development opportunities, including training courses and certifications
• Clear career progression pathways into areas such as Software Development, Technical Support and Data

Desired Skills, Qualities and Experience:

• Confident communicator with strong interpersonal skills
• Passion for customer service and service improvement
• Willingness to take ownership of issues and see them through to resolution
• Ability to multi-task and adapt in a fast-paced environment
• A people-focused attitude with a genuine desire to help others
• Energetic, enthusiastic and eager to learn
• Good organisational skills and attention to detail

Your Training with Baltic:

This Level 3 Digital Applications Technician Apprenticeship provides everything you need to launch a successful career in software support and digital applications. You’ll gain practical experience supporting customers, troubleshooting software issues, managing service requests and working with business systems and applications. With our unique curriculum and one-to-one support, you’ll develop the technical knowledge, customer service expertise and confidence needed to thrive in the tech industry. You’ll be based full-time with your employer and quickly become a valued member of the team. Our training is 100% online, including real-time classes with expert trainers and self-paced courses created by industry specialists.

Next Steps:

To apply, please submit your CV. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK and a valid residency status to apply for this apprenticeship.

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