IT Apprenticeship

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a can-do attitude, Medstorm want to hear from you.

You’ll fit in well with the team at Medstrom, where they have disrupted the market by providing proven and well-evidenced products and services to their busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation they are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where they can all contribute to and share in the company’s success.

Medstorm are looking for an energetic and enthusiastic IT Service Desk Apprentice to join us at their Head Office in Castle Donington, Leicestershire/ Derbyshire.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing 1st line support, including user support, hardware and software support.
• Administration of online services such as Office 365.
• Help to provide administration of equipment, forms and asset tracking, ensuring accurate records are maintained.
• Providing end-user support and monitoring the IT support emails and tickets raised.
• Fixing/ upgrading business IT hardware to include computers, phones and printers.
• Mobile device support and administration of mobile devices.
• Administration of servers/ computers, including ensuring systems are fully patched.
• Administration of anti-virus software ensuring that all computers are free from viruses and malware.
• Setting up accounts and equipment for new employees.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Knowledge of computers and an interest in IT equipment/ technology.
• Basic knowledge of Office 365.
• Basic Windows knowledge.
• Basic iOS/ Android knowledge.
• Flexible attitude with a willingness to support the business if required to accommodate planned or emergency works.
• Excellent communication skills to deal with people from all areas of the business.
• Drive, patience and the ability to cope under pressure.
• Self-motivated, enthusiastic and keen to learn.

Salary, Hours & Benefits:

• £18,000 per annum.
• 8:30am-5pm Monday to Friday (possibility for flexible working hours).
• 33 days annual leave.
• Discount and cashback on shopping, supermarkets, and holidays as part of their rewards scheme.
• Salary Sacrifice Scheme including Cycle to Work.
• Great training, support and mentorship.
• Receive a treat on your birthday.
• Contributory pension scheme.
• Be a part of an Employee Ownership Trust and the associated benefits of having a stake in the company.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT